Sorry guys, but to be fair, looking at the photos, I don't think Postnord can be held solely responsible for the damage. If they try to put this down to inadequate packaging, I woudn't blame them. Yes, shipping companies do handle packages quite careless at times, but one also has to expect, that the package can turn in any direction during shipment. It is very unlikely to be transported with the correct side up for several thousand kilometres.
I'm so sorry to see this, and how I would wish you would have asked for packaging advise on the forum. How to properly pack a Beogram for shipment is a matter that has been brought up on Beoworld several times through the years and I seem to remember that one of the threads included detailed step-by-step photos. It is absolutely crucial that the platter is removed during shipment, as it just lays loosely on top of the subplatter, which is also only held down by gravity! Imagine what happens then when the package is turned upside down. π
The transport screws only keep the suspension and thus also the arms from bouncing up and down. But when the Beograms suspension is held static by the transport screws, even a car ride can make the light aluminum platter jump off and shift around under the lid. The original packaging includes a piece of styrofoam with a cutout for the platter which fits under the lid thus holding the subplatter and arms in place at the same time.
The broken piece of the lid does show though, that the package at least has been handled very agressively or dropped, but had the platter been removed or at least secured, it wouldn't have been damaged. The damage to the exterior of the Beogram could have been avoided by wrapping it in 5-10 layers of bubble wrap and then maybe double boxed it. Crossing my fingers though that you will be able to get though with a claim now that you have had this much trouble just getting the package to its destination in the first place.
/Dennis