Yes, and I forgot to say that mine was a expo demo model, so therefore it's a bit older than the rough 3 months I've had it.

Thanks Keith for not "making" me go trough more CD's. 😁 

Mine has serial 17076803 (which is supposed to be out of the danger zone), and I am almost sure that I have played more than 255 CD, and I have used all 200 memory positions.

The unit has not failed, but has the problem with 2 or 3 certain CDs.

Hello Keith,

Once again many thanks for your interest and help in solving this issue. I've dug out all the serial numbers for all 3 units and they are as follows:

18503172

19442165

20359464 (this is the current unit)

As you can see, all 3 units are after the serial number you mention (18439498). You've managed to do what nobody else in B&O could do for the past 3 and a half years! You're a genius.

I'll be speaking to the B&O shop tomorrow - I'll keep posting further developments as they happen.

All the best

What an absolutely fascinating thread - it's amazing how logical Keith is.. Sherlock Holmes could learn from him! 

I'm really glad the problem has been pinpointed - and after all that time too.  Makes you proud to be a BeoWorlder!!

Lee

😁 

***UPDATE***

I am now writing to say how utterly disappointed I am with B&O UKs response to this problem. After fighting for 3 years to get this issue recognised as an inherent fault with the machine, countless phone calls, trips to Birmingham (400 miles), trips to Exeter, having the engineer come to my house twice for tests, repairs and replacements I would have thought that B&O would be grateful to myself and all the contributors (especially Keith) on this forum for finally getting to the root cause of the issue, something they have refused or been unable to do themselves.

I spoke to the shop where I purchased the original unit from today and said that if they cannot put this right (which appears as though they cannot at present) then the only alternative would be a full refund. The guy at the shop has been very helpful, understanding and listened very well. However, he phoned me back tonight to report that after speaking to the UK Technical dept at B&O they want the unit to go up to Glocester with some of my cds to be looked at. They have done this twice in the past with no results. I'm refusing to do this as I've already had tests and the engineer has been to my house to see the fault using my cds. I see that nothing would be gained by sending it to Glocester again other then I would be without the system.

When I bought the unit in Birmingham it came with an extended 4 year B&O UK guarantee which runs out in June however the Technical dept are trying to say that this is no longer valid as when I purchased the unit from the Birmingham shop the shop was a B&O franchise at the time however the shop is now under B&O UK control (same shop, same location). They are trying to say therefore that the shop I bought the unit from no longer exists and therefore my warranty no longer exists. The warranty, however came from B&O UK, not the shop so it is still valid and does still stand - I think this unhelpful and aggressive stance by the Technical dept is very poor. I have spoken to trading standards however, and I don't even need a warranty if the item was sold to me in a defective state and not fit for purpose as demonstrated by this thread.

After 3 years of one long headache I am incredibly disappointed that B&O are taking this approach. However, I'm not giving up now. It appears (as discovered by Keith) that all 9000 MKIII machines with software version 3.4 have this fault and it's only a matter of time before more start displaying the symptoms I have. It will be interesting to see if B&O continue to sell the 9000 even though they are now aware of the fault. Do B&O really want all this negative publicity, rather then trying to resolve this issue in a fair and right way.

I wonder what head office in Denmark would make of all of this - surely they want their products to be of the highest quality and I would have thought that keeping their reputation intact is paramount to them. I think this is extremely embarassing for a company of the calibre of B&O,  .

Keith - any thoughts?

Many thanks for all the continued support.

That's just awful!

Typical paper pushing. I'm in the same situation with my BMW right now, just excuses to take any responsibility! 

***UPDATE***

B&O Denmark are now aware of the issue and want to view this thread with interest. I will report back once I hear from them after they have read this.

Great news Phil!
Hang on in there, thre's light at the end of the tunnel now.

Andy T.

bayerische wrote:

That's just awful!

Typical paper pushing. I'm in the same situation with my BMW right now, just excuses to take any responsibility! 

 

I was in the same situation with my MINI (also BMW) I don’t know why companies that have great reputation of services and communication with costumers doing this !

We should be more stronger and never give up ! Cos this is really embarrassing, you pay premium for product and SERVICE and after all you get "just excuses to take any responsibility"

Honestly I'm sick of this, and if I need I will go to the press or ....