Just checked and I have 189 CDs in the list! 😮 Have had the BS9000 since 2000.

Oh my good, there where names on CDs I didn't even know I own!. I have about 500 CDs so it looks like I only played less then half of them since 2000.

***UPDATE***

The engineer has called today to log all the errors, these will now be sent away to B&O for analysis. While he was here he tried to reset the unit to factory settings in the hope that would clear the units 'memory' and allow cds in be played in the proper way. However, when he tried to rest the unit the message 'TM Error' was displayed, which in itself is an error as he should have been able to reset the machine. Therefore we do not know if resetting would have worked or not.

We did some further tests as already reported here on this thread so I could demonstrate what has been discussed here. The engineer is happy that it is not down to 'user error' but he could not explain why this is happening. I feel I'm still at square one and B&O are not able to explain why this fault is occuring and therefore (more importnatly) what is required to fix it long term so it doesn't ever happen again.

I feel i have no other choice but to request a refund as there is nothing else that can be done 🙁

Actually the hardware is not particularly complicated. I was amazed when I first took the lid off of one just how few components there are in the box.

Much of the complexity is in the software and the h/w -s/w interface. Software controlled moving parts may be the root cause of most of the problems reported although I have sold several BS9000 and only one has caused me any grief. That was a known software problem on the CD servo and quickly sorted.

Back to this particular problem. I guess that once B&O Technical in Denmark are persuaded that this is a software problem they will quickly cotton on to the fact that more and more BS9000 customers will be complaining especially when extended warranties are being offerred. I think they will soon come up with a fix.

Maybe Keith/Lee should pass the word to our B&O contact in Struer and see if Beoworld can expedite a fix!

I have now, after about 3,5 months of use 194 titles programmed, I always program the title when I put in a CD. So I'm getting close to the 200 programmable, after this it will be easy to check if mine will freak out at 256, Cause I'm not going to end up with a faulty product when my warranty is out...

So I'm, going trough CD's like crazy.

To be continued... 

So today I did a little experiment, and tried to get my BS9000 to fail.

First I named all the 200 programmable CD's.

So that I knew that now I have put atleast 200 CD's trough it's memory.

So pulled out a drawer  with old CD's that I don't listen to much anymore, I counted to 70+ CD's and then lost count, and went trough at-least 20 more.

So I'm guessing around 300 CD's right now, and it's working just fine, so can this be an isolated bunch of BS 9000?

I don't feel like continuing putting CD's into it, cause I know I'm over the 255 number and I got a pumping headache from switching back and forth, not to mention my back. 😁

I will continue to put new CD's into the player, naturally when I buy them, but right now it feel like I'm chasing the end of the rainbow.

BTW,

Mine is:

SW 3.3

Serial: 15995992

type 2571 

Well the feedback provided by bayerische is very interesting and very helpful.

Both type 2572 and 2571 are Mark III units, but it was actually bayerische's unit serial number which seems to provided the biggest indication to which units have the problem..

After some research it appears that all Type 257x after serial number 18439498 have been produced with software version 3.4 which makes quite a few software changes. So based on all the information to date and the fact that it does not fail on my Mark II unit which I tested, I think it is likely that this problem may only occur on Mark III units after serial number 18439498.

To check if the above indication is true I would ask Phil to check the serial number of his current unit and if he still has details of the serial number of the two previous units as well ?

If the above turns out to be true, then this is almost certainly why no one has notice the problem before, because it would only effect units sold since 2005.