Thanks for your offer Mark, it's extremely kind of you and very much appreciated. However, I have demonstrated this to be the case every time I get a new cd though as they never play first time and I always get the fault. Although old cds are nearly always fine and will play first time.

If you brought some cds over I can guarantee that they will not play. I've just tried a new cd now and the exact same fault happened although I placed a previously played cd in straight after and it played first time, this is how it has been for the past two months.

I would rather not stream my music to the 9000 as it defeats the object of having the 6 cd player and all my cds. I want a system whereby I can choose any cd in my collection, pull it out and play it instantly. I also do not want the additional cost of getting additional hardware for this purpose and neither should I after spending £5000 on this system it should work perfectly. As you can understand music is my passion and I am not able to enjoy my hobby as I should, which is very frustrating and disappointing.

I've had another thought though, as Keith suggested that perhaps the software in the machine is storing the memory of cds and once it gets to a certain point can't store any more I wonder if there is a way of wiping the memory clean so the unit thinks that no previous cds have been played - would this be a possibility?

Many thanks for your thoughts, I do appreciate it.

This is worrying to me, since I think I have about 600 cd's right now, and they are growing by several hundreds a year!

The 6 hundred I have now, haven't all still been played in the Beosound, I got it in october 2008, I know this since I name each new CD still, and there seems to be space left to name them.

If it is a question of amount of CD's being used in the player, it's a serious fault. And should be rather easily fixed with software? 

I agree, although it's been impossible to get B&O to even consider that it may be an inherent software issue in which case they are never going to look at that option, as I said earlier I guess that would be an admission that this could be a manufacturing fault.

It may not be much consolation, however if your unit does develop this fault in the future you can refer them back to my problem as reference. At the moment I do not know anybody else who has had this problem so getting B&O to consider that what I am saying as the cause may be true is proving to be extremely difficult!

Great idea Mark, with very interesting results.

I have a set of three cds that have not been played yet so I just put them in my 9000 and did what you suggested i.e skipped to track 2 on each of them before they started playing - all three played fine (from track 2). However, I then turned the unit off and tried playing them as normal from track 1 without skipping to track 2, striaght away the unit did the same fault, spun them backwards and went into pause. In which case I think Keith is 100% correct and the problems lies with the unit storing the unique ids of each cd. It's obviously overloading the software after a certain amount of cds have been played.

Now I need to get B&O to listen to me because replacing the laser unit again, as they suggest, will not and never will cure the problem. I feel the only way to fix this is to somehow wipe the memory on the software so all previous cds are no longer stored - I wonder if this can be done!

Hi Phil

Have you talked directly with the factory in Struer about this?
It is my experience that they almost always are willing to help.

Regards
Søren

Hello Soren,

I spoke to Customer Service in Denmark but the lady there told me I had to go back to the B&O shop in the UK where I bought the unit.

Cheers,

Phil