Beosound Moment Problem

5 replies
MA
Offline
Mark
Bronze
Posted February 25, 2017 at 22:07 GMT
#2080387

Please can anyone advise? I turned on my Moment this evening and the jukebox screen was displaying the B &O logo but would not respond to any touch. The B &O logo then started to flash on and off every 30 secs or so. I tried resetting with a paper clip but still no response. The Moment would play ok when using my iPad to access Deezer but the jukebox was unresponsive. Removing the back panel still did not wake up the jukebox. I have also tried resetting by pressing both rear buttons but the jukebox is still unresponsive and now my wireless speakers are unpaired as I presume it has been factory reset. I have turned the Moment off at power switch but B&O logo is still displaying on Jukebox! The system is less than 2 years old and is used very occasionally as it is in our weekend/holiday home. Would be very grateful for any help anyone can offer.....

Thanks in advance!

 

 

 

 

 

H(
Offline
Hansa (archived2)
Bronze
Posted February 25, 2018 at 13:26 GMT
#2080388

I have the exact same problem on my Jukebox. It will not start up proparly. The screen is only showing the B&O logo and it seems like the sofware is trying to restart but it is instead caught in this never ending loop. I also tried the paper clip trick but no response.

What did you do to fix this problem?

Thanks.

Beobuddy
Offline
Beobuddy
BronzeFounder
Posted February 25, 2018 at 14:24 GMT
#2080389

The only solution is to send it in for repair. 

I’ve had this a few months ago. The display needs to be replaced. 

Location: Utrecht

Quite a challenge to achieve "Less is More" while having the Beovirus.
ST
Offline
steve1977
Bronze
Posted April 28, 2020 at 01:26 GMT
#2080390
Mine is also “black screen” and no longer turns on. Thoughts?
B(
Offline
benjnz (archived2)
Bronze
Posted April 28, 2020 at 09:01 GMT
#2080391

I had the black pulsing screen twice and twice had to go for repair.

I would imagine it's a repair job.

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