davidr wrote:

The Essence is (or will be announced) to be EoL, replaced by Beosound Core which is positive. So hopefully a trade-in for this defective product can be arranged?

Sadly, it's not just the Essence that has the connectivity problems with the remote. There are also the same issues with the BeoSound 1 and the BeoPlay A6 (and probably other products). BeoCare has acknowledged the problem. So has my dealer. My dealer has suggested holding off on buying any more Essence Remotes until after the launch of the Shape. He said that it would be a horrible embarrassment for B&O (like it isn't already??) if they can't get the remote issues sorted for when the Shape is launched. While my dealer hasn't confirmed that there would be a hardware revision of the remote, I for one am waiting JUST IN CASE there is. With the few Essence Remotes that I currently have, I could put them into IR mode and repurpose them to use with my B&O IR products.

Have tried resetting the lot and starting again and while one essence and remote did play happy for a day, it's back to normal now :(

The pucks are so beautiful and such an elegant UI solution that it seems insane that B&O can't get the software working! :(

Hi guys just a little bit of an update on this topic

I recently emailed BeoCare  one final time, 

1 To explain how disappointed I’ve been with the Essence stability and now the Bluetooth issue, also how poor it is to have a major software problem like the Bluetooth problem and them taking such a long time to resolve it.  

2  Now they accept there is an issue with the Essence is there any truth to the rumour, Essence owners would be given some kind of trading for the Beosound Core.

I finished with, I’d be very unlikely to purchase any more B&O technical products based on repeated software issues.  Which is a shame as I would love to add more products to my network, like the BeoSound 1 and 2 but I have no faith in them working properly all the time.

Surprisingly a week or so later I had a phone call  from a technical support guy in Sydney B&O explaining he was currently testing a software update for the Essence specifically to fix the Bluetooth issue, and had  confidence it was a robust fit. 

He explained it will take a little while for final  approval from HQ but should be rolled out sometime in September. 

He didn’t know anything about the BeoSound Core or if they were even going to offer it as a stand-alone product.

I also explained I have issues connecting any Bluetooth device which was my main issue months ago and it sounds like I may have a faulty unit, which might be out of warranty because it’s taken so long to figure  Bluetooth issue out ..  LOL  

RickOZ wrote:

Hi guys just a little bit of an update on this topic

I recently emailed BeoCare one final time,

1 To explain how disappointed I’ve been with the Essence stability and now the Bluetooth issue, also how poor it is to have a major software problem like the Bluetooth problem and them taking such a long time to resolve it.

2 Now they accept there is an issue with the Essence is there any truth to the rumour, Essence owners would be given some kind of trading for the Beosound Core.

I finished with, I’d be very unlikely to purchase any more B&O technical products based on repeated software issues. Which is a shame as I would love to add more products to my network, like the BeoSound 1 and 2 but I have no faith in them working properly all the time.

Surprisingly a week or so later I had a phone call from a technical support guy in Sydney B&O explaining he was currently testing a software update for the Essence specifically to fix the Bluetooth issue, and had confidence it was a robust fit.

He explained it will take a little while for final approval from HQ but should be rolled out sometime in September.

He didn’t know anything about the BeoSound Core or if they were even going to offer it as a stand-alone product.

I also explained I have issues connecting any Bluetooth device which was my main issue months ago and it sounds like I may have a faulty unit, which might be out of warranty because it’s taken so long to figure Bluetooth issue out .. LOL

vlohjr1 wrote:

I had the software update and it works fine ask the dealer and give your s/n and all my essences were updated

vlohjr1 wrote:

I had the software update and it works fine ask the dealer and give your s/n and all my essences were updated

Given the serial numbers, did they somehow push you an advance version of the software?

I can confirm this update has resolved my BT pairing with the remote issues also! :)

I can confirm this update has resolved my BT pairing with the remote issues also! :)

I can confirm this update has resolved my BT pairing with the remote issues also! :)

I can confirm this update has resolved my BT pairing with the remote issues also! :)