jk1002 wrote:

I am using Spotify connect, I noticed that they chaged how it is behaving, i.e. volume can be controlled via the phone buttons.

I've used Spotify connect for as long as it has been supported on the Essence and it has always allowed the volume to be controlled via the phone buttons.  This how I lived without the "wheelie" for almost year.

So essence upgraded the sftware to 1.14 and remote started working again but sporadic and not as it is supposed to be working .... it seems it needs time to wake up 

Giving that the remote is a key feature for the essence and it works perfect on a6 its absolutely not acceptable what is happening here ....

I have exactly the same experience. Very frustrating. I have past on the feedback to my dealer - have you heard anything from your side?

Best

I'm having the same issue - several essence MK2's and all have 'lost' their remotes. Repairing, etc, seems to have no impact.

Any suggestions?

Have you tried a factory reset for both the Essence and the Remote and start over, that seems to be the brute force solution when all else fails.

boskonay wrote:

I'm having the same issue - several essence MK2's and all have 'lost' their remotes. Repairing, etc, seems to have no impact.

Any suggestions?

This has happened to me only once, and I think it was after streaming Bluetooth from my wife's iPhone (usually use Spotify).  Resetting the Essence fixed it, and (touch wood) it hasn't happened since.

The Essence is (or will be announced) to be EoL, replaced by Beosound Core which is positive. So hopefully a trade-in for this defective product can be arranged?

davidr wrote:

The Essence is (or will be announced) to be EoL, replaced by Beosound Core which is positive. So hopefully a trade-in for this defective product can be arranged?

B&O don't feel the Essence is defective at all, actually. I do hope, however, that once the Core is launched, perhaps there will be deals / trade in offers. I'm curious if there's a Next Gen Moment in the works? I've given up on thinking B&O will offer an actual sound system with local storage any longer.

Anyone know a release date for the core ?

very keen to start using the essence remotes in my house, but dont want to buy an Essence, given all probs everyone having, would rather wait for the core.

i presume release date is tied in with the BeoSound Shape, as that uses the core ?