Ha! I just repaired my Essence remote to my BS35 3 hours ago and already it's lost the BT connection. 

Ridiculous 

After ~4 months of wheelie ownership, this just happened to me 😭. I have not yet fixed it because my Essence is kind of a pain to reach.  Sigh...  I was really liking it up until now (had my Essence without remote for ~1 year - it was amazing - to me at least - how much more I used it once I got the remote).

 

Stan

It's a problem in the firmware of the Essence Remote. Bang & Olufsen knows the problem. Soon they have a solution and the remote needs to be swapped.

For now repairing is a solution or switch of the Essence every day st night for example

To your last question, are you playing music stored on your iPad? Via Bluetooth?

I have no problem playing from my NAS (BeoMaster 5) to my Essence while using my iPad. I don't have any music stored locally.

Michael wrote:

Same exact issue here with my BeoSound 35 and a Table Essence Remote.

+1

My table wheely (SN.: 23839313) is a first generation one. It worked flawlessly for months with my BS Essence mk1, then flawlessly for months with my BL5 (IR mode).

This morning I paired it with my BS35 for the first time. This afternoon, the pairing is lost...🙁

Mine worked for months now keeps loosing connection

Rebooting the Essence sometimes makes it reconnect for a short while

Apologies for not responding earlier..

I have a little update, with a bit of trial and error I discovered that if you first use your iPod, iPhone etc and you go to the Bluetooth settings and remove and forget the Essence Mk2 from all of your devices first and then do a full reset of the Essence. now reconnect the remote and your other Bluetooth devices this seems to have cleared the problem for me and has been stable the last five of six days.

 

This only worked when I fully removed and forgot my Bluetooth connection from the devices first!!!!

 

I don’t want to count my chickens but this seems to have worked for me…. for now.

Hope this makes sense and helps

All the best..

 

Also Just to add, when I pushed Beocare with the problems I had and that I find it unacceptable that they would acknowledge a software fault but, say they had no timeframe for the solution. They washed their hands of it and said I should talk to my local dealer for further support.

 

There may be something to this.   I rarely interact with my Essence via Bluetooth, and I rarely lose the connection from my remote (once in a few months of ownership).  I do recall I may have been used bluetooth from my wife's iPhone around the same time as my remote lost contact.  I will try to keep this in mind going forward.

Stan

I am using Spotify connect, I noticed that they chaged how it is behaving, i.e. volume can be controlled via the phone buttons.

Maybe that has to do with it but then again on my A6 with another remote it works without problem and even central power off using the remote paired to the essence when the a6 is playing stopped working

 

 

 

I have heard from my dealer that software 1.13 has been pulled as it actually makes the bluetooth problem worse.

They are going to release 1.14 before the end of May that should make things more stable. I've had these 2 years and they've never worked properly! I guarantee the day the software that  works is release the essence mark 3 will arrive!

Alex