I have had this issue for as long as I had my essence 2.  Funny thing is it only happens to the table remote and not the wall remote.  The last time it happened, a couple of days ago, the volume worked but none of the button presses would work.  Strange!  It does come back if I unplug the essence wait a bit and then plug it back in.  I do one of the other to solve the problem depending on what I think is easier at the time.

I have also reported this to BeoCare quite a while ago!

I am having similar issues, it seems it takes a lot of time to connect, and adjustments do not get executed or with much delay. Was thinking it might be the battery but there should still be some time left on it and when woken up and initial connection is made it will work OK for a bit

Duels wrote:

When you say acknowledged by beocare do you mean they have agreed it's a software problem or acknowledged receipt of your report?

I can report the same problem, the setup however is a Beoplay A9 and the Essence remote (table version).

It all worked well until about the beginning of February and then started to loose the connection exactly as described before. 

Only de-pairing and rebooting the A9 helps. Then it lasts for a few hours and needs to be done again. Rather annoying ....

I have the same problem with A6 and Essence Remote "wheelie".  Same fix, too; de-pair, power cycle the A6 and then re-pair.  Really annoying.  Google Cast also "falls off" for no apparent reason.  When it works, it's great.  

Happened to me again yesterday morning - couldn't control anything with the Essence Remote. Perhaps due to an update? Makes no sense to me how fundamental functionality of products is lost every now and then. Even if it was due to a SW update. Bells and whistles functions, I can understand, but bluetooth pairing - something so integral to the function of a product? I don't get it. 

When it happened yesterday, I just switched the system to standby using my iPhone and walked away frustrated. It really kills the mood to have to perform these "maintenance" activities on something that's billed as a "light switch" for music. ARGH.

Same exact issue here with my BeoSound 35 and a Table Essence Remote and my A9 with Essence wall remote. The connection usually lasts a day or two max then nothing. I have to go thru the same remove, power cycle, add remote workflow to get it to work again. Very frustrating. I'm really starting to question the QA at B&O. Test for BT connectivity and reliability with their own products should have been tested thoroughly before releasing. 

Pathetic actually.

PLEASE B&O get help on the software front. You have to master this or the company won't survive (and my whole house investment in B&O will be worthless).

If anyone is reading this at B&O pass this up the chain of command. The software HAS to work. No excuses.