Hello everybody- bought a Balance just a few days back and it just won’t connect to my WLAN for whatever reason. 
i am having Alexa and I thinking of steering my (non google voice command) balance through Alexa.
the update should be long out, right?
can’t find anything besides “later” after launch being available.

does anyone know how to connect Alexa?

also can anyone help with WLAN connection issues - is this a known bug?
many thanks, Stefan  

I have a Balance connected to a Google Wifi (mesh) network and none of my B&O devices have any issues connecting. However, in my office wifi, neither my B&O M5 or Apple HomePod will connect. I believe it has to do with the wifi security settings. A workaround that worked for a while for me was to connect the wired connection in my office to a Google wifi router and have my devices connect though the new router - but office shut that down too recently 🤦‍♂️ so your issue could be related to the router settings...

All my Chromecast enabled devices are working fine, my BS2 as well.

In my Fritzbox and Asus router settings I have enabled "multicast", also "igmp snooping" and "upnp". Also have changed DNS servers to Google DNS  8.8.8.8 - maybe this helps?

On my Google WiFi, the DNS is also set to 8.8.8.8 like you. The other settings are not there. I am using standard out of the box with ip6 on. Have you tried factory resetting the Balance?

Are there any news about firmware update? I thought there was a mjor one planned ro add the tap to join NE Halo Support.

I am still not  sure if it does support the Essence remote or not.

Cheers

JK

jk1002 wrote:

Are there any news about firmware update? I thought there was a mjor one planned ro add the tap to join NE Halo Support.

I am still not sure if it does support the Essence remote or not.

Cheers

JK

Hiort wrote:

jk1002 wrote:

I am still not sure if it does support the Essence remote or not.

Tap to join and NL support is said to come end of year.

Level and Emerge do support both BR One and Essence Remote. The support pages of the Balance don't have any info on remotes. I guess you'll have to call your dealer...

Hi all, just popping-in to answer this old question from Normann:

Normann wrote:

If I buy a Beosound Balance and I want to connect it to my BLGW/BLI I will not have the possibility to control it with the Beoliving app? Not be able to make macros in my "smart house"?

Is this right??🙁

We have recently release an upgrade that enables basic integration with the newest generation of B&O equipment: BeoSound Balance, BS Emerge, BS Level & BeoLab 28. So you will now have flow control, volume control, source, etc. on the app, and you are also able to send Light & Control BeoRemote commands through these systems to the BLI.

🔥🔥🔥

BLI only or for BLGW too?

Only BLI in this case.