Bravo!

I'm really HAPPY for you ! And I'm more than impressed that you find solution here with great Keith and others who include their effort to solve the problem.

I was flowed your thread with great interest and now I'm honestly happy that you solved your "agony"....

This is really right place to be if you like B&O 🙂

I followed the original thread too with great interest and I am grateful you discovered this fault and brought it to our attention as it will undoubtedly affect a great many BeoSound 9000 owners. I only bought mine last year, and it was new, so almost certainly it will require an update as soon as B&O release one.

All the best and very well done for seeing through the 3 years. All good things come to those who wait!

Simon.

Great!

Happy you got a solution.

Great! Congratulations that it finaly worked out.

And:

Great that a company like B&O listens to their customers and helps them! That's very rare today!

TWG wrote:

Great! Congratulations that it finaly worked out.

And:

Great that a company like B&O listens to their customers and helps them! That's very rare today!

 

Clearly they didn't want to listen, since it took him 3 years to get it fixed...

I'm also "disputing" with Beo right now, and the lack of interest in solving my issue is just unbelievable.

Hello all,

Many thanks for all your kind words. Yes, I finally did get there in the end (almost, fingers crossed) but not without the help and support from various people on this website, so many thanks indeed.

Although it's been very frustrating I would say that Bang & Olufsen Denmark do appear to be doing all that they can to investigate and rectify the issue for which I am very grateful indeed. When I've spoken to the people there they have been very polite and engaging so I'm confident that they will get to the bottom of this and sort out the software problem once and for all.

The only complaint I really have is with the B&O technical department in the UK, as I feel that they have never really listened to me. Perhaps I should have gone straight to Denmark much earlier although until I came on here I wasn't really sure what the problem was.

The unit should be sent to Denmark this week for investigation so now it's just a matter of time while B&O come up with a new software update.

Best wishes - Phil

Brilliant Phil. Im so glad for you. Also keep posting mate, its nice to have another Plymouthian on site.

I, too followed the original thread with interest.
I am so glad that a resolution has been reached. If I remember correctly, you were at the end of your tether and was thinking of giving back your 9000, and going in a different direction. I'm sure your faith in B&O has been restored, and for this, I'm happy.

PS  Don't forget to tell Struer your decor has changed, and the replacement needs to be white, and with a low issue number. 😕

Andy T.

So now the question is, can the software be upgraded in the field? My dealer is 600 miles away. I am having the same problem. I am not a big fan of sending the unit in for an update. I am not, in fact, a fan of being without the unit!