Do you have a plasma screen in the same room?

If you have and it's on, that blocks the ir signals from Beo4.

Opman

I have exactly the same problem...I thought I was going nuts or had a bad remote, but it works perfectly when the plasma TV is off.

OK...is there any way out there to correct such a problem?

Thanks in advance

Yes mate you can run the 9000 into your local B&O store and they can put a new chip in it.

hello

i had the same problem with pioneer plasma (near 40 cm from the bs 9000).

In the pioneer menu for the picture there are a "cinema mode" and when this mode is on, no problems with the beo 4..

May be you have this kind of mode on your plasma...

Is the 'chip' you are referring to the SW 2.21 upgrade chip?

I installed this chip several days ago (yes, I followed all of the anti-static suggestions), but I don't see any improvement at all. It still won't operate with the plasma TV on.

Do I need to do anything special after installing the chip?

Any recommendations out there?