Well said Beojeff..
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BeoSound 5 Not Supported by Spotify
92 replies
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Spotify hasn't worked on my BS5 for quite some time... but maybe this is because I screwed with the Spotify installation a few years back - don't quite remember the goal, but it's off topic anyway. I pretty much switched to the Chromecast since I can select songs from my phone so it didn't bother me (and I blamed myself for the Spotify trouble). I bought my BS5 before it supported Spotify so I'm not too upset about this, but I can definitely understand others who feel differently.
Anyway, this is a cautionary tale for everyone using products that depend on some type of "cloud service". The service provider can stop or change their service according to their priorities, not yours, and there seems to be very little we consumers can do about it. I guess the lesson is don't spend big money on any device that requires "the cloud". This isn't the first instance of a cloud service provider dropping support for paying customers, and I'm sure it will not be the last.
Stan
A laptop with line out is the most future proof way but nobody wants a computer in their room. Now we seem to spend more time sorting out software or network faults. Can't help but think that it was easier in the days of CDs and records. Insert and press play.
just got this answer from beocare :
Hi Nico,
I am sorry to hear that you were not informed by Spotify and I fully understand your frustration.
There are no plans to introduce Deezer in the BeoSound 5, but there are a few different options available to still enjoy Spotify. If you contact your Bang & Olufsen dealer, they will explain further about the possibilities, which are:
- A Chromecast Audio and line-in converter free of charge
- Discount on a BeoSound Essence
- Discount on a BeoSound Moment
I would prefer they integrated Deezer or other streaming providers for the BS5 ...
I installed SSD disk in the system, and the system is working really fast and stable
I also like the design of the BS5 (like it much more than the moment ...)
With the chromcast you always need a tablet or smartphone just to play your music. The BS5 was easy to use and to start a playlist
Now you need to open the smartphone, start the app, select your music, connect to chromecast, push nmusic+4 ... and you only see "AUX" on the display....
you can not skip songs with the remote etc ...
For me this is not what i call "integration" and make it easier to use ...
nico
Hey,
I'm still wondering if it is pure stupidity or totall arrogant behavior by B&O.
I had my dealer on the phone yesterday and the suggested a chromecast and behringer. But that is an awfull solution compared to the functionality we had before. Even if I was part of B&O inner circle a couple of years ago, it was never ever suggested, told or implied at the time that this service could dissappear! It never said “ Spotify temporally inside”.
Until a couple of days it was fantastic, i heard a song somewhere on the go, shazaam-ed it and added it to the top of my playlist. When i got home all i had to do was press AMEM and red button (linked to my playlist) on the beo4 and I was able to enjoy my music.
Chromcast solution is awfull and user unfriendly:
- first of all I tested the behringer before with an airplay device. I hated/removed it because you can hear ticking noise (leakage,?) when playing soft classical music you hear regulary this ticking. On beolab 9’s you go crazy.
- You need a beo device (beo4/6) to open the source and an mobile device to start up the music (most of the time I don’t even know where my iphone is and when I’m with friends or family we have a rule of no electronics/mobile devices because I find this extremely rude people looking at their phones) if the person who’s mobile device used to start the music leaves the house or the battery drains, or gets a call the music stops, easily skipping a song doesn't work. And this withour any other “network”-related hiccups one may experience with wireless streaming...
I don’t want “i understand your frustration or this not our decision, they should have contracted a garantee longer than 3years” and the message should have come from B&O not Spotify, they have our email address (dealer and HQ) linked to the serial number.
Another question: what garantee we have that even the internet-radio service just quits working one, will they also point the finger at a third party with whom we don’t have deal. we customers bought from B&O nobody else. If you buy a car you know you have to fill up the car with gas to have it working and this is your responsability (= paying the fee to Spotify) but nobody comes to take out eg. the driver seat midlife and suggesting a beer-crate as seat (=removing spotify from BS5 and suggesting chromcast), Yes your car still drives but you’re missing an integral part of your comfort.
Adds to this the fact that we had to pay 800 euro to repair the motherboard just two months ago.
Still really mad; 35 years of admiration for B&O has finally slipped away ! This adds again to all the other issues we had (Beolab 9 tweeter, sound and video engine of BV7-40, chassis of BV10-32, noise in BL 4, powermodule of BV6,…) and leaves your wondering what is going to be next.
I think the only thing we can do is to keep contacting the dealers, even the regional managers so they “get” our frustration and do something at HQ.
Legal recourse is also an option, let’s group.
kr
Frederic
A . I respectfully disagree as well, this is a B&O problem to solve (ok they have to get together with spotify and find a solution) they should have secured a deal longer than 3 years
B. Because standard internet radio doees not :
- play the list like I like it with only 'my' songs (especially when diverse mixed taste from jazz, classical piano, rap and electronic...) , can't skip songs
- have commercials (abc lounge radio did not in the beginning and now they do
Question:
Imagine I integrate an Essence (somewhere hidden in a seperate room) in my pure ML-network, and switch to Deezer , which functionalities can I expect if eg. Deezer is under AMEM (if possible through NL/ML Converter)? Can I start deezer and switch songs, start playlists with beo 4 ?
Frustration with B&O Continues
e-mail from B&O Denmark (6-26-2017):
“Your nearest Bang & Olufsen retailer is able to offer you three options:
- A free Chromecast Audio incl a USB/Line-in adapter. This will allow you to keep enjoying Spotify on your BeoSound 5 from your mobile device
- A discount on a BeoSound Essence
- A discount on a BeoSound Moment”
e-Mail reply to Bang & Olufsen in Denmark (6/26/2017):
Last Saturday (6/24/2017) the Glenview, Illinois, B&O dealer (ABT Electronics) offered the following solutions, but without mentioning anything for free or with a discount:
“The alternatives that can be proposed to customers who still want to use Spotify are:
1. Using a “line-in – to – USB” adapter and a Chromecast Audio dongle (http://www.google.com/chromecast/audio). That would allow customers to stream Spotify Content from their mobile device and the Spotify app, to the BeoSound 5.
2. Using a “line-in – to – USB” adapter and a BeoSound
Essence Box. That would allow customers to stream Spotify Content from their
mobile device and the Spotify app, to the BeoSound 5. It would also provide
other features, such as AirPlay, Bang and Olufsen multiroom and Bluetooth.”
With no knowledge of the three options you (B&O Denmark) are now offering, I directly ordered the USB/Line-in adapter from Amazon and the Chromecast Audio from Google.
My original notification of the Spotify problem came from Spotify not B&O (I paid B&O through their State Street Chicago dealer major dollars for the BO5 system – NOT Spotify) and now a very late offer to “solve” the problem after I have already paid Amazon and Google for parts. Why no advance warning from B&O in the first place? Why so much delay in developing a solution? And the solution seems to require forcing loyal B&O customers to become technical geeks to solve the problem, and a solution far below B&O historical standards.
96 Normal 0 false false false EN-US X-NONE X-NONE
The simplicity and elegance that I have associated with Bang & Olufsen for the 30 plus years of enjoying B&O products seems to have evaporated.
Has anybody talked to a dealer about this? Any idea what kind of discount? Must the Beosound 5 be traded in?just got this answer from beocare : Hi Nico, I am sorry to hear that you were not informed by Spotify and I fully understand your frustration. There are no plans to introduce Deezer in the BeoSound 5, but there are a few different options available to still enjoy Spotify. If you contact your Bang & Olufsen dealer, they will explain further about the possibilities, which are: - A Chromecast Audio and line-in converter free of charge - Discount on a BeoSound Essence - Discount on a BeoSound Moment
Just from Beocare this morning (below). My question is if a Chromecast Audio USB is added to the Beomaster 5, will I still be able to listen to that same music source through not only my Beoplay products but also my active speakers connected to the Beovision Avant and the other Beolab speakers throughout the house with the present ML/NL convertor I have.
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http://www.bang-olufsen.com/UserFiles/File/RightNow/StartScreen/b_o_logo.png" height="15" alt=""> My B&O Icons:
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