Sorry, but we bought the beosound5 at b&o with the Spotify features – so b&o have to care!

For me it sound like a license fee problem between spotify and b&o. what’s next? No deezer on the beosound moment? How long will this work?

I think b&o has now (only with a good support!) this options:

-       pay license fee to Spotify and find a solution.

-       softwareupdate to integrate Spotify connect to beosound5

-       softwareupdate to integrate deezer to beosound5

-       swap offer to upgrade to the moment (inkl. Nl/ml converter if needed)

-       reduced price of a beosound essence for beosound5 costumer

but I think this all not gonna happened.  

From B&O in Denmark (6/23/2017):

As part of Spotify’s strategy to focus on their own mobile app experience, Spotify has decided to discontinue and remove the embedded Spotify client from your BeoSound 5. This decision does not only affect Bang & Olufsen products but also products from other brands. As this is a Spotify decision, Spotify has sent you this mail.

Please contact Spotify for further information about this decision.

We offer different solution options, so please contact your Bang & Olufsen dealer who will be pleased to assist you in selecting the optimum solution: http://www.bang-olufsen.com/storelocator" target="_blank" href="http://www.bang-olufsen.com/storelocator">

We're sorry for the trouble.

Kind regards,

Thomas Roswalld Andersen (Mr) | Customer Service

Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark

My response back to B&O in Denmark (6/23/2017): 

After 27 years of enjoying our B&O 5500 series system, in October 2013 we paid major dollars to Bang & Olufsen State Street in Chicago for a BeoSound 5 System (computer, speakers, stands, installation, etc.) that B&O heavily promoted with “Spotify Inside” - a significant reason for this B&O purchase.  After just over three years of use, it is extremely disappointing to learn that we will no longer be able to use Spotify with our relatively new system.  B&O advertised “Spotify Inside”, not Spotify, and it is unreasonable that B&O cannot work with Spotify to insure that the many loyal B&O customers can continue to use Spotify with their B&O systems.  Individuals acting alone will not have the same clout as B&O. 

Your suggestion to contact “your B&O dealer” for the “optimal solution” is a disingenuous.  I have provided our nearest dealer (Bang & Olufsen at ABT Electronics in Glenview, Illinois) with a request for help, but they have not responded.  If there is an “optimal solution”, why can’t you provide it directly to me?  For example, is there any way for an iPhone or iPad to connect with the B&O system through another piece of equipment?

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Agree, it's a appalling- B&O or Spotify, costumers will leave because of this !

shouldn't be to much reprogramming to get Deezer to, guess they don't care.

Peter

Your letter to Bang & Olufsen is well expressed.  I, too, purchased my Beosound 5 from the State Street Store in Chicago around the same time you did. The store's pitch for the device at the time was like the best love story ever told! It was  a year after, and especially now, that I started to become very disappointed with an extremely expensive purchase.

Rob.B wrote:

you can probably use a Google Chromecast audio. relatively cheap option, you just wont have album or track listings displayed on the BS5

Chromecast supports spotify, and lets you 'cast' your music from your phone/ipad/etc over wifi direct to the device.

probably the best option for Beosound 5 users that can't live without spotify.

Get the Behringer USB-Audioninterface for the Beosound 5, plug in the Chromecast Audio or use a Bluetooth Audio adapter and use your phone / tablet to stream to it.

Behringer USB-Audiointerface UCA222:
https://www.thomann.de/gb/behringer_ucontrol_uca_222.htm

Bang & Olufsen doesn't get many things right nowadays, but this time it's clearly NOT their fault!
There's only one to blame: Spotify! They did it to our Beosound 5, not B&O!

will there be a softwareupdate from b&o in the beosound5 to erase the spotify menu option and the logo?  i do not want see this every day ;-)

If you can't get specific "parts" from your supplier anymore you can blame him for sure... BUT you have to find a solution, quickly!

But I agree that B&O is fully responsible for their customers satisfaction.

Does B&O care about their customers?

beoandy wrote:

will there be a softwareupdate from b&o in the beosound5 to erase the spotify menu option and the logo?  i do not want see this every day ;-)

What happens if you delete the account - any 'optical' change?

MM