It looks like is is in a 'safe mode' ?

The standard Beosound 5 operates on windows, I would guess the Encore is a simpler version.

tried restarting or completely powering off from the mains?

Thank you Rob, I'll give it a try again

Hi

Not sure about the OS of the BS5 (Beomaster 5 runs Windows), but the BS5 Encore has Linux.

Never saw something similar... 

If you display an album cover in full-screen mode, are all colors of the picture correct?
If you power-cycle it, does the green background also appear right after switching on? (when the "Bang & Olufsen" text is shown during boot-up)
Have you tried a factory-reset via the menu? 

if you're in luck you have only a loose cable to the LCD

Yes, I had reboot,  reset to factory setting..... and it's green screen all the way.......And I haven't managed to play the music from my iPhone connected with USB at front .....  it seems complicated or there are more faulty :-(

Yes, I had reboot,  reset to factory setting..... and it's green screen all the way.......And I haven't managed to play the music from my iPhone connected with USB at front .....  it seems complicated or there are more faulty :-(

JamesC wrote:

And I haven't managed to play the music from my iPhone connected with USB at front .....  

I only know such a screen issue from defective graphic card chips or when the graphic card has driver issues. Maybe it's just a software fault, maybe there's something wrong with the internal graphic chip / GPU or just a loose cable from the display. That's only speculation as I don't know on which system the Encore is based. Some say Linux, some say Android... and as always, there's sadly no info from B&O.


The iPhone / iPod can NOT be used as Apple does NOT support the simple mass storage mode for music!

You can use every device that supports a simple USB mass storage mode for its files, like USB Sticks, USB HDDs and e.g. Sony Walkman, Pioneer, Onkyo etc. high resolution audio players etc.

For your iPhone you could use an Airplay or Bluetooth adapter via Line-In or a DLNA software for iPhone. Than the iPhone acts as a DLNA music server and you can use the Encore to see and play your music.
See here: http://www.plutinosoft.com/airmusic