You get no excuses from me on these points. I agree that it's crucial. We're in the process of building the company back to being competitive and it doesn't happen overnight, but I agree that the digital music landscape is largely dominated by apps and services like Pandora, Spotify, etc. People have already fallen in love with these services and use them across other platforms. It's sometimes too much to give up on the BeoSound 5. 

And the "wait & see" attitude isn't meant to be condescending, it reflects what I know and what I'm permitted to say. All dealers have to walk the line between being helpful and breaching an NDA. 

I was already slapped on the wrist by some colleagues when I revealed Tue's plans to convert the B1 stores into affordable family dining establishments. 

You might try bringing spotify or other app of choice,  in through a sonos or one of the new smart bluray devices (relatively inexpensive implementation).  Depending on your components and system setup it might be an easy execution.  Ron