BeoSound 35 IR (infrared) issue

6 replies
B(
Offline
BOThom (archived2)
Bronze
Posted October 21, 2021 at 10:29 GMT
#2159907

 

Hi Forum

I have a BeoSound 35 in my setup. Most of the time I used to control volume and skip tracks with the beloved Beo4 remote, because the BS35 actually have an IR-eye integrated (though there is not much documentation about it).

The control from the Beo4 has suddenly stopped working!

I have recently installed a firmware upgrade of the BS35 to version 1.27.47106

But I cannot tell if the firmware upgrade causes the IR-eye in the BS35 not to work, of if it happened just before the upgrade.

- I have ensured to verify that the Beo4 works (I can see the LEDs blinking when testing via a camera phone).

- I have ensured to point the Beo4 to the BS35, and set the A.option to 1

- I have verified that the Beo4 actually works, by testing it on my BS9000, which reacts accordingly.

- I have not touched the BS35 at all. It is mounted on the table stand, and is located on top of a bookshelf. I only control the BS35 remotely from the App and Beo4.

 

Are there other users of the BS35 with the IR that have a similar experience/issue?

Is it a common issue for the BS35 that the IR-eye fails?

I have never before had any IR-issues with my legacy B&O systems (BS9000 and BS Overture).

N(
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Nordjylland7913 (archived2)
Bronze
Posted October 21, 2021 at 20:00 GMT
#2159908

Hello BOThom.

Well i Think i have just the same problem....

I have a Beosound 35 in my kitchen, for about two years.

I have used a Beo4 all the time, with no problems. Until the other day it will not work any more.

I have checked  all out, change batteries, tried another Beo4 - nothing works.

My firmware has just Update like yours 1.27.47106

I think something happend with the new firmware ??

What do we do ? Any ideas ?

Thanks

Allan Denmark

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BOThom (archived2)
Bronze
Posted October 23, 2021 at 12:52 GMT
#2159909

Thank you for your reply, Allan.

I am somehow happy to hear that the firmware update might be the cause for the IR-eye to fail.

But I do hope that this was not on purpose from B&O! I have already reported the issue to their support, but without any feedback yet.

I certainly do not hope this is a way to force us to buy the Halo or One remote (not that I dislike them at all) - but the Beo4 really fulfill my needs to control the BS35.

I will get back to this thread, if I have news from B&O to this issue

EM
Offline
Emil
Bronze
Posted October 25, 2021 at 01:26 GMT
#2159910

I have the exact same problem too since around 15 October when my BS35 was updated to the latest software version. See my thread about it /forum/general-discussion-and-questions/beosound-35-lost-ir-reception. Glad to hear (or perhaps not really…) that I’m not the only one experiencing this. I’ve mailed customer support about it so let’s hope they can fix it. 

EM
Offline
Emil
Bronze
Posted October 25, 2021 at 19:09 GMT
#2159911

Just received a new software update. The Beosound 35 responds to IR signals from the Beo4 again!!!

B(
Offline
BOThom (archived2)
Bronze
Posted October 25, 2021 at 22:08 GMT
#2159912

 

Emil wrote:

Just received a new software update. The Beosound 35 responds to IR signals from the Beo4 again!!!

Excellent, my BS35 also receives IR-signals again after a recent update published today.

Thanks all for a great collaboration and contribution 🙂

 

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