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After having read the article and seeing the new CEO is from McKinsey, B&O is doomed. All these McKinsey guys know are: "short-term results and don't worry about the long term because in the long run we are all dead." Opening a bunch of stores selling cheap stuff, so much for being a high-end luxury brand.
Short term = selling cheap stuff for fast profit, Long term = brand is done for selling cheap stuff. But I am sure some nice bonus for fast short term profit.
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From a marketing perspective, it’s important to understand that almost 75 percent of our business is done with existing customers, so we really focus on maintaining a personal relationship with our clients.
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I would beg to differ.
My dealer in Espoo gives me somewhat of a good service. I've emailed B&O directly a few times, and the response I've gotten was something of shushing away a beggar.
OK, so you'd think, perhaps I was complaining about a battery in an old Beocom 6000?
Nope.
I was complaining about my Beolab 5's not working with the syncro cable.
All I got was your BL5's are a too early model to support it.
-Hello!
There's an input for it in the speakers, the syncro cable is explained in both of my manuals that I got with the speakers.
Another example of a lazy obnoxious company. They put out a speaker on the market that wasn't ready (obviously) As some of it's announced features didn't work yet.
I told them they had done false marketing, and asked them to correct this on my speakers.
The email exchange stopped there.
So bno refused to sort out a problem their incompetence and lack of forward thinking created on a pair of reference speakers costing a small fortune and weighing a ton ?
that must be the continued friendly dialogue that tue mentioned in the article. There's another word for it , bulls&@£.
Customer service is paramount in the world of consumer electronics something stupid apple and its stupid customers take for granted. That's why it wins so many service awards. Seen bno win one recently ?
So bno refused to sort out a problem their incompetence and lack of forward thinking created on a pair of reference speakers costing a small fortune and weighing a ton ?
that must be the continued friendly dialogue that tue mentioned in the article. There's another word for it , bulls&@£.
Customer service is paramount in the world of consumer electronics something stupid apple and its stupid customers take for granted. That's why it wins so many service awards. Seen bno win one recently ?
Nope.
I would understand if my speaker (obviously out of warranty) would have developed a technical problem, but there's never been say a mk1 BL5 that would not have supported the Syncro and third party use of equipment. There's always been one official line from B&O, and that's one of YES! You can connect your BL5's to third part equipment.
Well, it's still possible for me, but I have to keep my Beosound 9000 connected as it controls the BL5's. So it's a work around.
IMHO, if B&O was brought to court over my problem, they would loose. This is a mayor feature of the speakers, they simply didn't bother to put in the early models.
If someone from B&O reads this thread, feel free to contact me, and sort out my problem. andreasATsurfnetDOTfi.
5 bucks on that they won't contact me though. Excellent customer service and all....
Try contacting them again and give them a direct link to your posts on here. Maybe that will get them awake.
I hope they make a Beoplay product to compete on the "Bose market" A Beosystem where you can use any TV/Screen/Projector (since they get obsolete so fast)
- Built in Airplay, DNLA, Bluetooth to be controlled with BEO remotes as well as Apps for iOS and Android,
- Built in Surround decoder of course.
- Network connected for easy updates and also cloud and NAS access.
- Compatible with Masterlink
- STB controller to control all the periferals such as Playstations, Blu-ray players and Apple TV...
Pack it in a Jacob Jensen or David Lewis feel and look, and give it a reasonable price and I will be the first to buy it..
/Peter ( dreaming...)
I hope they make Beoplay product to compete on the "Bose market" A Beosystem where you can use any TV/Screen/Projector (since they get obsolete so fast)
- Built in Airplay, DNLA, Bluetooth to be controlled with BEO remotes as well as Apps for iOS and Android,
- Built in Surround decoder of course.
- Network connected for easy updates and also cloud and NAS access.
- Compatible with Masterlink
- STB controller to control all the periferals such as Playstations, Blu-ray players and Apple TV...Pack it in a Jacob Jensen or David Lewis feel and look, and give it a reasonable price and I will be the first to buy it..
/Peter ( dreaming...)
+2/ Peter!! That's also where I am looking for.
My B&O Icons:
I hope they make Beoplay product to compete on the "Bose market" A Beosystem where you can use any TV/Screen/Projector (since they get obsolete so fast)
- Built in Airplay, DNLA, Bluetooth to be controlled with BEO remotes as well as Apps for iOS and Android,
- Built in Surround decoder of course.
- Network connected for easy updates and also cloud and NAS access.
- Compatible with Masterlink
- STB controller to control all the periferals such as Playstations, Blu-ray players and Apple TV...Pack it in a Jacob Jensen or David Lewis feel and look, and give it a reasonable price and I will be the first to buy it..
/Peter ( dreaming...)
+2/ Peter!! That's also where I am looking for.
My B&O Icons:
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