Firstly it’s a lot more reliable than the Essence remote😮
Bizarrely we have had two separate incidents where clients want a physical remote instead of relying on an app; for example their iPhone might be on charge in another room upstairs so they can continue to pick up a remote and select radio. Another client said when he has guests and he’s not present they can use the radio easily as they wouldn’t have the app on their devices.
I think it’s slightly more polite to use a remote instead of a phone when you have friends over, every time someone picks up a phone it’s like they’re not interested in what’s going on around them.
Just some of my thoughts for now.