Wolf_70 wrote:

I've just set up my new HALO and I've got two problems now:

- the software updated is shown in the App (red light), but I cannot start the update in the app (the button is light gray (currently: 1.0.2635)

- the multiroom button (double window) for touch to join is not shown in the HALO (only the four favorite symbols are shown)

I appreciate any support, Wolfgang

that's the problem; in the app under software the update button dosen't work (it is light grey and nothing happens when I press the button)!?

Wolf_70 wrote:

that's the problem; in the app under software the update button dosen't work (it is light grey and nothing happens when I press the button)!?

in the B&O App (iPad)!?

Login to view image

goto the icon next to the "+"; the "man" (or is it an imbalance) = Settings

than to Products; Halo; Software

Thanks for your support, Carolpa!

But this is exactly what I have done. My new theory is, that the update is running in the background and I simply have to wait. I will give a feedback!

I am having exactly the same problem with a Halo I received yesterday: red dot indicating software update, grayed out update button, and no multiroom icon.

I have submitted a support case.  I expect B&O will acknowledge receipt of the inquiry, wait a few days to tell me it has been raised to a higher level, and then never respond to me again.  😕

laseralex wrote:

I am having exactly the same problem with a Halo I received yesterday: red dot indicating software update, grayed out update button, and no multiroom icon.

I have submitted a support case. I expect B&O will acknowledge receipt of the inquiry, wait a few days to tell me it has been raised to a higher level, and then never respond to me again. 😕

2x Beosound Moment 4x Beosound Essence Mk II 3x Beolab 8000 1x Beolab 6000 1x Beolab 3 3x Beolab 2 4x BeoPlay M5 1x BeoPlay A6 9x Essence Remote

laseralex wrote:

I am having exactly the same problem with a Halo I received yesterday: red dot indicating software update, grayed out update button, and no multiroom icon.

I have submitted a support case.  I expect B&O will acknowledge receipt of the inquiry, wait a few days to tell me it has been raised to a higher level, and then never respond to me again.  😕

So no havoc, just little patience (which I didn't have.......)

HALOlujah

Update was installed over night! I connected it to the power supply in a strong WLAN area. Then over night the update was installed to the lastest software was installed (1.1.2890).