BeoPlayer/BeoPort/BeoSound 5 & gapless music: where are we?

44 replies
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Chrisreunion (archived)
Bronze
Posted February 10, 2010 at 06:15 GMT
#1899810

I've been a loyal user of BeoPort for years now, and somehow got used to listening to NMUSIC with gaps, as I had understood that it was inherent to the Windows Media Player operating principle.

Now that I am shifting to Mac at home, I enjoy gapless music playback on Itunes, and was planning to recode all my WMA files to ALAC and use BeoPort with BM Link or Linkplayer. So I opened Windows Media Player, which I hadn't done for ages, started updating the library and played a few albums just to check everything was OK. And, to my great surprise, WMP is, like Itunes, playing gapless music..🙁So why on earth do the B&O softwares/applications keep cutting our music in pieces?? Now I no longer want to use BeoPort with the PC and am curious to know if BeoSound 5 owners enjoy gapless playback or are in the same boat as BeoPort owners and still have to stand those drop outs while playing Mozart or Enigma albums?😭

ST
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Stan
Bronze
Posted February 10, 2010 at 09:40 GMT
#1899811

The BS5 plays gapless when the music is encoded in WMA lossless.

Stan

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Beogen (archived)
Bronze
Posted February 10, 2010 at 11:59 GMT
#1899812

I have the same problem with my music which is encoded in 320 AAC. As a test I encoded some music in WMA losless but the gap was still noticeable, although better then with AAC.

A couple of months ago I have sent a complaint to B&O but they were not very interested in my problem because it was not ranked very high on their priority list. My dealer just told me, the only way to solve this is keep on sending mails from around the world from people who would like to see this solved.

It seems that Itunes compatibility is on their list and this should solve the problem. It's difficult to understand that a free program like Itunes can handle this issue. Why on earth do they keep on handling music with this beoplayer software!!!

I have a lot of Prog Rock music, so for me this is a real issue. I'm waiting for a year now to see a breaktrough but I wonder if I will see a solution in the near future.

I will give it another year (yes, I'm very patience), otherwise I kick my system out and replace it with some nice Apple stuff. This company doesn't need two years to develop a product which is already on the market.

BTW, last week my motherboard died, very premium indeed...

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Chrisreunion (archived)
Bronze
Posted February 10, 2010 at 14:17 GMT
#1899813

The irony is, I remember that my BeoSound 2 played all files without any gaps, on very low level tracks, you could hear 3 almost inaudible pops before track change, which means the software in BS2 could make the music gapless.

And guess what? My Serenata can't play gapless😎

Is this what is supposed to be progress?🙁

ST
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Stan
Bronze
Posted February 10, 2010 at 18:52 GMT
#1899814

Beogen wrote:

BTW, last week my motherboard died, very premium indeed...

Was that your Mac motherboard?  I just had the 3rd replacement logic board installed in my MacBook Pro.  That's just about 1 per year.  Goes well with the 2nd LCD, 2nd keyboard, 2nd optical drive and 2nd touchpad.  Glad I bought that extended warranty...

Stan

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Beogen (archived)
Bronze
Posted February 11, 2010 at 11:28 GMT
#1899815

No, It was 'only' the BM5 motherboard. I hope my MacBook Pro will last longer after reading your story.

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Chrisreunion (archived)
Bronze
Posted February 12, 2010 at 10:56 GMT
#1899816

I sent a request to B&O customer service about gapless playback issues on BeoPort 2 when I wrote this post: no reply yet...🙁

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Beogen (archived)
Bronze
Posted February 12, 2010 at 11:35 GMT
#1899817

Great initiative!

It also took a couple of days before I received an answer. Don't expect a positive one...

Now it's up to other members to post another request. B&O can't keep ignoring this issue.

JK
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jk1002
BronzeFounder
Posted February 13, 2010 at 23:31 GMT
#1899818

I hate gapless playing with my Sony minidisk and lost it when switching to a 2nd gen Ipod I don't know how many years back. After it was added in, I do not want to give it up again.

I think many dealers are not even aware of this as to my knowledge the demo music is single song but nothing live, classical or DV mix live where you would want the gapless.

When complaints come in, I guess the anwser is switch to Beoplayer and Windows Media .... which is not an option for MAC users -> In a nutshell there is probably only a small customer base that has that issue.

 

I am hoping that they address this when they introduce Apple Lossless.

 

JK

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Chrisreunion (archived)
Bronze
Posted February 15, 2010 at 10:01 GMT
#1899819

Below is the reply I just received from B&O customer service...leaves me speechless.. again..🙁 : 

Objet
Cannot play gapless music
 
 Thread de discussion
 Réponse (Helle Pramanik) 15/02/2010 09:39 AM

Dear Mr. Georget, 

It is correct that BeoPort is unable to handle gapless music. We have to say that we do not at present have any plans for changing this but is monitoring feedback and requests, so we have passed your feedback on to the responsible department for their information. 

Kind regards,
Bang & Olufsen a/s

Helle Pramanik

 

Conclusion is: we should flood B&O with requests for gapless music playback , like we did for the BMLink update with Snow Leopard, and hopefully they will listen to us if we are enough on the boat..😮

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