Michael wrote:
Mirzoni wrote:
True - I don't know that for fact. and I personally find it highly unlikely. I guess someone from B&O should have at least notified me.
..and it doesn't feel right knowing my 252xxxxx being replaced with 247xxxxx. They are older (used?) and refurbished. Not new or one-week old as those I sent them - that is the fact.
Beoplay customer service from DK advised me to specifically address the hardware improved S/N issue to return-support in B&O Germany who are handling the RMA. It is just getting messy. I feel like I have been doing their job due to lack of any coordination between B&O different departments.
I agree. You should tell them about it. I find it odd to replace new stuff with refurbs. Especially headphones due to hygiene etc.
To be fair, that is actually pretty common in the industry. I'd be surprised if it's not actually an all new outside including earcups, as well as a new battery. It may even be an upside, seeing as refurbished parts are always tested for quality, whereas production parts are usually picked out randomly off the line.
In any case, fingers crossed that the "new" headphones do not have issues, I'm sure you'll be happy with them in the long run if that's the case :)
