Hi there!

I have a pair H8 from last year. No problem with dropouts, so need there for an update of software. "If it ain't broken, don't fix it" is a clever rule. But it would have been nice with battery status on the iPhone. Had som problems when I updated software in A2.

Any problems with updating H8? Should I do it?

Daniel wrote:

Hi there!

I have a pair H8 from last year. No problem with dropouts, so need there for an update of software. "If it ain't broken, don't fix it" is a clever rule. But it would have been nice with battery status on the iPhone. Had som problems when I updated software in A2.

Any problems with updating H8? Should I do it?

 

I'm in the same boat.  Haven't had drop-out issues and am quite happy with them as is so why risk fate?  Curiosity killed the cat...

I have Beoplay H8 (serialnumber 249xxx) with major Bluetooth problems, i cant even have my iphone in my jacket pocket without dropouts. I made an RMA and was told to send to them for repair/replacement.

It was to a german firm which handlded RMA - today i received that they found no problems with them after examining them for 15 minutes (horrible!!) and have returned them to me. I contacted Kasper at beoplay and he said he could do nothing because its up to the repair shop to decide

I dont know what to do, the H8 are usless with the dropouts, and no response from Beoplay. I cant understand how they can examine them for 15 minutes and then decide. When Beoplay confirmed they have Bluetooth rework on the new 252xxx serials

frean754 wrote:

I dont know what to do, the H8 are usless with the dropouts, and no response from Beoplay. I cant understand how they can examine them for 15 minutes and then decide. When Beoplay confirmed they have Bluetooth rework on the new 252xxx serials

You could buy a new set from Amazon, then return the old ones within 30 days... You can argue whether this is morally correct or not, but sounds like you've been treated badly by B&O in this case.

So, I mailed B&O this morning explaining the BT reception problem, mentioning it has already been acknowledged by them. My hazel Gray H8 pair is unfortunately in the "old" part of serials and they have been purchase a week ago. The pitch is to have them replaced as well as the audio cable for the one touch cable. We'll see how this goes. Either way I'm very grateful for all the info that has been shared in this thread.

i like the sound signature, ANC works great on my daily commutes to job. Trying to make slightly softer steps and it help with on-the-go listening. They do the job much different then my Bose QC25, I personally like the dynamics and punchiness. Have both H7 for home listening mainly and H6 that stay at the office so I am getting the full B&O headphone daily sound spectrum. :)

As well as others, I'll post here B&O customer service reply here - hope to be of assistance to some other H8 owners!

Cheers!

UPDATE: 

Got a brand new pair delivered from B&O, although it took 5 days (!) for UPS to deliver them... In Sweden/Stockholm UPS really sucks! Morons working there, or rather huge management problem not doing anything to rectify their poor work. Entertaining to read their google reviews: 1,2 average score out of 5... 👍

Anyway, guess I got a H8 lemon first time around.  The new pair seem to work much better and I don't get high pitched squeaks anymore when handling/touching them. Not all that impressed with the ANC though, but better than nothing.

Maybe I had to high expectations after I tried a military grade NC once at a previous work place some 10 years ago. That was true NC! Didn't hear anything around me! And it was so cool when they activated position hearing on the signal and put on a Miles Davis tune that travelled 360' around me from below to over my head! 😉   That processing power should be pretty cheap nowadays and possible for consumer market, but maybe not?

RMA BeoPlay H8 - Update:

BeoCare replied to my email after four days in a very professional manner, even appologizing for a delay in answer. They aknowledge the problem with BT-reception, although in a very mild manner :)  :

"It is correct that the BeoPlay H8 has received a slight hardware improvement, which seems to have improved the Bluetooth in the headphones."

They did offer me to send my H8 for a diagnostics so UPS collected them in Stockholm the day after. They are now on their way to the B&O diagnostics centre in Germany and will be either replaced or returned. That remains to be seen.

Hope I'll get a pair of new one's with the hardware improved reception - my H8s audio does drop out a lot when they are in trousers or in any pocket virtually.

About the cable - BeoCare did not give a reasonable explanation of including just audio cable (with no mic & control) in the box. Audio cable from my H7 works perfectly with H8 for example. They did not however forget to remind me that I can puchase such cable from B&O, which I find slightly offensive. Marketing a product of this level with such a price should include flawless cable replacement without feeling of being drained for a few extra bucks. Too cheap for such a Brand if you ask me.

 So, now it's a waiting game - I already miss my H8  :)

Update: 

I just received the message from B&O acknowledging the BT-failure with my pair of H8 and they did send me a refurbished pair of H8 ... with EVEN OLDER S/N than one I had sent under RMA!

No way these can have firmware upgrade so - bad news for now.

Such a waste of time... really an amateur level so far.

Mirzoni wrote:

Update:

I just received the message from B&O acknowledging the BT-failure with my pair of H8 and they did send me a refurbished pair of H8 ... with EVEN OLDER S/N than one I had sent under RMA!

No way these can have firmware upgrade so - bad news for now.

Such a waste of time... really an amateur level so far.