Lycanthrope wrote:

UPS Collected 16/12

Arrived B&O repair shop 18/12

Approved for replacement 23/12

New pair arrived 29/12

Note that I had no indication that a new pair were being sent, they just showed-up yesterday. Considering that it's the holiday period it's pretty quick.

Thanks for the info Dave. It looks like turnaround at B&O was less than a week then, plus a couple of (working) days each way for UPS. That's quicker than I was expecting.

Lycanthrope wrote:

The guy at BeoCare - Kasper - was very friendly and helpful.

Yeah, the team at Beocare are excellent - I've always been very impressed with the service whenever I've contacted them.

Martin.

Thank you so much for your feedback Dave. As most of you have read on this thread, my second pair of H8 (I had the first one replaced one week after I bought them) has been a disaster and is even worse since the update (serial # is 24996522, kind of close to Dave's).

I will send them in and keep you guys posted.

Happy Holidays to you all and thanks for your support!

Hi Folks

OK, I have spent some time now testing while walking with the phone in front-left jeans pocket, relatively tight. There is still the occasional blip in the signal, but not excessively so - certainly within the boundaries of what you could experience from other BT headphones. So where as I would have expected better from the H8's, it's nowhere near what I would term unacceptable. To quantify is difficult, but on a 25 minute walk I can recall the signal cutting or skipping slightly, missing a small section of music, between 10-20 times, but each event lasting a split second.

To put into context, with the previous pair, it was impossible to have the phone in this pocket, the headphones basically didn't work. So a massive, massive difference.

I also note that the noise when walking with the ANC on, the high-pitched crackle, is far diminished from the previous set.

What I didn't do was to attempt any firmware upgrade and I've no idea what version these are on - for the moment I prefer not to interfere; if it isn't broken...

Cheers, Dave

I have updated my headphones and am now using an up to date iOS on a iPhone 6S Plus.

During and after festive travels of being at the airport, on the plane/coach/tube and walking around in Central London, everything seems great! During the whole weekend I think i had one or two split second drop outs!

At all times the phone had mostly been in tightly squeezed in my front left jeans pocket :)

I am indeed a happy chappie, the noise cancelling is truly amazing!

I wish you all the best of luck 🙂

leosgonewild: since the update, the same thing happens to me but only when I have other bluetooth devices paired with my H8 around. If I disable bluetooth on all devices but one, the H8 is going to pair with the remaining device with bluetooth and won't disconnect. Not very convenient but that's the only I found to fix this.

I'm also seeing this behavior. Which is awful, as I use an Apple Watch, so my H8s are constantly deciding to ditch the connection 

riverstyx wrote:

I finally got around to arranging for mine to be returned and they were collected by UPS this morning

My replacement pair arrived today, so that was 6 working days from collection to delivery of the replacements (and so roughly similar to Lycanthrope's experience). I was a bit confused initially when the FS told me there was a card from UPS as I couldn't think of anything I was expecting but I soon figured it out.

Anyway, I've been out for a little walk this evening to try them out. Much much better. I experienced a few *very* minor glitches - we're talking sub 100ms dropouts, and these were experienced once when I would turned my head quickly to one side, and several times when I was actually in the process of removing my phone from one pocket and placing it in another (the bluetooth signal would have been attenuated on one side by my body, and the other side by my hand during this process).

Contrast that to the situation I had with the previous pair, which were unusable if placed in any pocket, and you'll understand why overall, I am so much happier with the new pair 😁

I haven't checked which firmware version they are running or attempted to update them yet.

Martin.

Hi Martin

Yep, seems in all respects to be the same experience and end-result as myself! I can inly urge others with the issue to contact BeoCare.

Regarding firmware update, if you see the battery indicator on your phone, then it's already the latest version.

Cheers, Dave

Lycanthrope wrote:

Regarding firmware update, if you see the battery indicator on your phone, then it's already the latest version.

Unfortunately the bluetooth battery meter is an apple only feature and my phone is Android.

To be honest, I didn't see any problems with the original firmware on my old pair, or notice any changes when I upgraded the firmware on them, so given the issues others are having with the new firmware disconnecting when there are multiple paired devices around, I will probably leave them be for the moment.

Martin.