k3wt wrote:

1- Why the headphones don't automatically connect when both my Bluetooth is turned on, on my phone and my headphones. 

Leo is right, hold the switch in it's sprung position for a second or two then release. My phone connects automatically once I've done this so I presume this makes the headphones 'discoverable'.

k3wt wrote:

2- The sound output is distinctly different and muted when ANC is on and there is more white noise.

I don't experience much difference in overall level between ANC off and ANC on, but there is a definite change in tone with the bass output being reduced when ANC is turned on. I can hear a low level of white noise with ANC turned on but it is very quiet so I've never considered it an issue (it's much less obvious that any low frequency background noise, and if there was no background noise I would listen with ANC turned off anyway).

k3wt wrote:

3- Why audio and video playback has a significant lip sync delay. 

I can watch video on my phone whilst using the H8's in bluetooth mode without any noticeable delay / lip sync issues.

I have experienced some lip sync issues whist using my laptop but that has an older (integrated) bluetooth module which only supports bluetooth v2.0. so that is really to be expected (and I just adjust the audio video sync in the video player software to correct it accordingly).

What device are you using with your H8s for video playback?

k3wt wrote:

4- Would B&O be kind enough to give me an in line volume and playback cable - because the lip sync is so disastrous. Has anybody been able to get one?

I guess the H6 cable would work and is available to purchase on the beoplay website. Only the iOS version has volume control buttons though so if you're connecting to something other than an apple device then you'll probably need to look for a third party cable.

Kind regards,

Martin.

Thanks for that.

Regarding the lip sync I have been using my iPhone 6 plus and ipad air. I have been trying to stream iplayer or news, tried to watch videos on apple videos app, YouTube, and VLC player. Sometimes it's very slight but nonetheless it is still noticeable. On other occasions it's unwatchable!

Can somebody please post a screen capture of the headphones battery indicator?

Thanks in advance 

k3wt wrote:

Can somebody please post a screen capture of the headphones battery indicator?

There's a photo in this thread: /forum/general-discussion-and-questions/beoplay-h8-software-update#post-2055304

Kind Regards,

Martin.

Got H8 christmas. Work very good with my iPhone 6. Today, I was frustrated to have only problems with a brand-new IMAC 5k (every 10s an interruption). Then I started to update the earphones .... a slight improvement .... still frustrated.

Then I entered the following lines into a shell to modify the bluetooth stream:

https://gist.github.com/strathmeyer/4990173

a further reboot of the IMAC and

=> it works perfect with my IMAC 5K now .... up to a distance of 3m. 

So in my eyes it is a combination of a weak bluetooth receiver and some unlucky streaming parameters of the IMAC. 

Give it a try and Happy New Year!!!

Thank you for that. I have updated my headphones now. Ive played then for over 6 hours and it's still shows a full battery?!

I've also just read this and found it quite interesting :-

http://www.trustedreviews.com/opinions/bluetooth-4-1-what-is-it-and-why-should-you-care

B&O's website spec shows the H7 to have 4.1 and the H8 to have 4.0 bluetooth. The article said that this could be updated with patches. So does that mean the update I performed may have brought it up to 4.1? 

Hi Folks,

Well, seasons greetings to you all, regardless of your beliefs or location.

So, an update... You may remember that I had bought a pair of H8's from Amazon and they exhibited the persistent cutting-out issues that myself and many others have reported. Well good news, I contacted BeoCare online and they suggested that I create a repair ticket. The H8's were collected from hime by UPS and, after inspection by B&O, have been replaced with a new pair; which don't have the issue.

OK, I need to test in-depth, but after listening all afternoon, they seem very stable.

Needless to say, I'm delighted with B&O's customer service here! All I can suggest is that you follow the same route... For the record, I'm in Belgium and the headphones were returned to Denmark.

Best wishes and great listening in 2016, Dave

Lycanthrope wrote:

Hi Folks,

 

Well, seasons greetings to you all, regardless of your beliefs or location.

So, an update... You may remember that I had bought a pair of H8's from Amazon and they exhibited the persistent cutting-out issues that myself and many others have reported. Well good news, I contacted BeoCare online and they suggested that I create a repair ticket. The H8's were collected from hime by UPS and, after inspection by B&O, have been replaced with a new pair; which don't have the issue.

OK, I need to test in-depth, but after listening all afternoon, they seem very stable.

Needless to say, I'm delighted with B&O's customer service here! All I can suggest is that you follow the same route... For the record, I'm in Belgium and the headphones were returned to Denmark.

Best wishes and great listening in 2016, Dave

Hi there

Well that's good news. Mine have been great, touch wood...

I do get a split second dropout here and there when I'm walking with the phone in my jeans pocket. If this doesn't happen anymore to you I will go through the returns process. 

May I ask what your serial number is on your old and new pair? I bought mine just before Christmas and they are numbered 25000250. 

Thanks 

Thanks for the update Lycanthrope.

Out of interest can you tell me how long the process took - from when your original pair were collected until the replacement pair were delivered?

I finally got around to arranging for mine to be returned and they were collected by UPS this morning, so it would be good to have some idea when to expect the replacements.

Cheers,

Martin.

k3wt wrote:

Hi there

Well that's good news. Mine have been great, touch wood...

I do get a split second dropout here and there when I'm walking with the phone in my jeans pocket. If this doesn't happen anymore to you I will go through the returns process. 

May I ask what your serial number is on your old and new pair? I bought mine just before Christmas and they are numbered 25000250. 

Thanks

Ki k3wt

Old/New serial - 24939568 / 25470432

I have yet to try them with tighter jeans and walking - this is something I typically do in lunchtime at work, but I'm on Xmas vacation right now and wearing baggy combat trousers all the time. Will reports back on this next week.

Best, Dave

riverstyx wrote:

Thanks for the update Lycanthrope.

Out of interest can you tell me how long the process took - from when your original pair were collected until the replacement pair were delivered?

I finally got around to arranging for mine to be returned and they were collected by UPS this morning, so it would be good to have some idea when to expect the replacements.

Cheers,

Martin.

Hi Martin,

UPS Collected 16/12

Arrived B&O repair shop 18/12

Approved for replacement 23/12

New pair arrived 29/12

Note that I had no indication that a new pair were being sent, they just showed-up yesterday. Considering that it's the holiday period it's pretty quick.

The guy at BeoCare - Kasper - was very friendly and helpful.

Cheers, Dave