Paul W wrote:

This thread is fascinating. Definitely would like the H8s but this Bluetooth problem is such a serious issue. To me, £400 is a H-U-G-E amount of money to pay for headphones that are made in China. For this price, I really want them to work beautifully and last many many years.

B&O should be the LEICA of headphones, so they really need to get their act together and improve their quality control. Their flaws are not doing them any favours. 

No, Paul, it's not doing them any favors but they don't seem to care. Most boutiques are franchises/independently owned and they won't budge, except to tell you that they'll take them back and issue you a refund.  Some are much more cooperative, but not the one local to me. 

I also went through two sets and I still experience tons of dropouts as soon as there is movement involved. Walking outside with my phone in my pocket for instance is not possible. Completely unacceptable. I have been emailing with customer service and someone there told me that they were aware of the issue and working on a fix. Hopefully a software update is coming. 

All H8 owners who have BT issues should write to B&O Customer Service so they understand that something is really wrong. As someone was saying earlier in the thread, B&O stores (at least in the U.S.) are franchise stores and it seems to me that the communication between the stores and B&O is not that great – also I know for a fact that communication between stores here in NYC is inexistant (that's according to a store manager on Madison Ave.). Anyway, if you add to that communication problem the low volume of sales (this is a pretty high end product so I am assuming they're not selling millions of them), it could take a long time before B&O acknowledges that something is wrong with these headphones and comes up with a solution. So really, if you have this BT issues, complain directly to B&O and not to your store.

I finally got an answer from B&O a few days ago. And they say that they have a problem. I don`t want to exchange my headset before the problem is solved. So I just have to wait.

Answer from B&O :

This is a known issue with some of our BeoPlay H8. If you have not found a solution yet, I would like you to know that we are aware of this problem, and are currently working on a solution. I can not promise you when or if a possible solution will be available, neither can I promise you if it will be a software or hardware update. For now you are welcome to wait for an update to the BeoPlay H8, or you can turn your BeoPlay H8 in for a replacement. We have seen several instances where this have solved the Bluetooth problem, but again I can not promise you it will solve the problem

Hello,

I've got more or less the same answer about two weeks ago... I will also wait to for an hypothetical firmware update..

I have no idea what to do. I got them a week ago. Been mailing with the customer service now, and I basically have 3 options:

I've gone through a replacement and it did not help so I would advise against option 1. The thing is we are not 100% sure this issue is going to get fixed so I would return them, get my money back and watch this thread.

Go for option 2: Get your money back and eventually try again after they fixed it.

If as much customers as possible return that H8 desaster B&O might start to thing that s.th. could be wrong... and adress their failure!

If we all keep buying half baked quality products and accept it there will never be a change!

Decided to send them back. Hopefully they will be updated soon!