BeoPlay H8 - Bluetooth Drop Out - Questions

21 replies

Hi,

I have been experiencing the same problems myself with the h8's. I just recently received the h8's and was really looking forward to them as they were my first experience with a product from B&O. Unfortunately while using bluetooth they drop out constantly to the point where they are unusable. I am running them with a mac pro 2013 (with built in bluetooth 4.0). I was previously using harman/kardon bt headphones for over a year and never experienced any bluetooth related problems. As such I did not even think it would be an issue with B&O, but am certain the problem lies with the bluetooth of the h8 headphones. I would have expected this to not even have been an issue from a company with a reputation for such high quality, especially when others have obviously figured it out with no problems. While they work great with the auxiliary cord connected, bluetooth was important to me which is why I choose the h8's. For $500 and my first time trying a B&O product, I don't think nearly as highly of the product/company as I had previously had. I am very disappointed. 

This is just beyond me. 

I have read tons of favorable reviews on Amazon, here and elsewhere from happy owners with no dropouts whatsoever practically.

And then also more than enough people having constant dropouts on bluetooth. Being puzzled is an understatement - and I really want H8 but can't take a risk (yet). *sigh*

Just tried my H8 with another Bluetooth transmitter on my Tv. Definitely much better than my last unit. The H8 doesn't lose its Bluetooth link to the transmitter, there are still occasional drop off but much much less frequently than previously and the link resumes.

Bluetooth transmitter definitely seems to affect the quality of the link - don't know why it's so vastly different but it is. Both units was suppose to be Bluetooth 4 with APX
I tested 2 units in Copenhagen flagship store. Unfortunately drop out all the time, every 10-20 sec. I had my iPhone 5, with latest IOS update, in my hand, pocket, on the desk and it was simply not good.

I decided not to purchase, and I doubt if there will be an update coming anytime soon.

it's so strange that there are so many problems when the new A2 has proven faultless as far as BT is concerned

dup'd

I've just had an Email from B&O saying that the H8 is back in stock in limited quantities! How very bizarre! Once bitten, twice shy!

Unbelievable that the H8's weren't on this list

http://www.t3.com/features/best-noise-cancelling-headphones

Okay so I have owner H8 ever since launch, I have also tested the H8s at stores and at CES in Las Vegas - in general I have no drop outs, only experienced it under normal use a few times for a split second.

This is with an Iphone 5S. I know there's been some pairing issues with certain android phones due to the OS/Bluetooth version.

It's a general issue with Bluetooth and wireless signal - the 4.0 standard supports the stereo, microphone for handsfree and controls.

 

I would say go for it, if you can find them in stock - and enjoy.

PS: Also own a pair of H6 and would agree they are more comfortable but not active noise canceling and the lack bass compared to H8

Hi, I had a nightmare problem with the H8 I originally bought, took them back to the B&O shop in Hong Kong who sent them away for service check, the particular set I had had a confirmed BT weak signal - as in could not stay connected to my iPhone 6 in my pocket let alone anything else !  So far the new set I picked up today are working fine.  Will be testing them with my MacBook Pro Retina 13" on Monday - it's in my office, but will also test with my other MacBook Air and iMac etc.  So far if the iPhone experience is anything to go with - then hoping for an improved experience all round !  Has to be said the sound quality on a working set is superb !  So I'd recommend getting your H8s checked by B&O service, I suspect they had a duff batch !

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