Received my EQ today.

Connected nicely to the app.

Was prompted to update the sw.

Got message that Bluetooth connection was lost.

Tried several times.

Restarted the iPhone.

Tried a factory reset of the EQ, but they did not respond as per the instructions.

Found out one earbud was completely discharged. The other one was 100%.

Finally got it working.

Left earbud looses power very fast while the other is still in 100%……

Blow into the case to make sure nothings stopping the earbuds connecting. Use the B&O to tailor the sound.

Someone mentioned their EQs were relatively quiet in comparison to other earphones. This might be due to Apples nannying of the volume if using an IPhone. You can’t turn it off, but I think if you go into settings and describe the EQs as other or hearing aids so it bypasses this feature.

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Chris Townsend wrote:

Someone mentioned their EQs were relatively quiet in comparison to other earphones. This might be due to Apples nannying of the volume if using an IPhone. You can’t turn it off, but I think if you go into settings and describe the EQs as other or hearing aids so it bypasses this feature.

 

 

 

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Yeah, I notice that I have to crank them up quite much so that may be the reason.

Not really sure how to do the change in settings that you mention.

You can’t unfortunately, unless you ditch Apple.

My brand new Beoplay EQ:s had problems with charging. Left earbud was loosing power much faster than the right, and sometimes did not charge up to 100% when placed in the case.

Filed a warrant case with B&O and sent in the earphones with prepaid package, in the afternoon of Nov 17. Today I got reply that they have detected faulty product and I will be provided new earbuds. They are projected to arrive Nov 26.

Think this is well done, even though its disappointing to have to problems in such an expensive item.

Hiort wrote:

My brand new Beoplay EQ:s had problems with charging. Left earbud was loosing power much faster than the right, and sometimes did not charge up to 100% when placed in the case.

Filed a warrant case with B&O and sent in the earphones with prepaid package, in the afternoon of Nov 17. Today I got reply that they have detected faulty product and I will be provided new earbuds. They are projected to arrive Nov 26.

Think this is well done, even though its disappointing to have to problems in such an expensive item.

I agree! My biggest issue with the E8 series was always that either one of the earbuds died or the charging case. I am not sure how large percentage of the manufactured pieces get faulty and how much money B&O loses with having to replace them. I’ve never had a single battery issue with any of my B&O headphones, and I’ve bought a lot of those too.

The app yesterday prompted me to update my EQ:s.

The release note mentioned more adjustment possibilities re eg, the Noice reduction, but I do not see that. I had that functionality earlier in the app when I had my earlier EQ:s that I had replaced under warrant. 

Im now on 5.3.7

What is actually the latest version?

It's a bit random at the moment. 

I've also just updated the earphones to version 5.3.7, but the ability to adjust the ANC level has been preset in the app for time now (I'm in the beta app program - v3.20). 

Actually the other day there was also an option to "Reduce wind noise". But that was removed prior to the update of the earphones. To be fair it didn't actually do any difference. But indicates that it's a feature they are working on.

It's possible that the ANC adjustments (3 steps) prior to the update the earphones also didn't do anything. Haven't really tested that.

I seems a bit weird that features are appearing in the app before being added to the earphones themselves.

Currently I can either select adaptive ANC or manually adjust it three steps for noise reduction. Transparency mode is adjustable in three steps, but no Automatic mode.  

Mikael wrote:

It's a bit random at the moment. 

I've also just updated the earphones to version 5.3.7, but the ability to adjust the ANC level has been preset in the app for time now (I'm in the beta app program - v3.20). 

Actually the other day there was also an option to "Reduce wind noise". But that was removed prior to the update of the earphones. To be fair it didn't actually do any difference. But indicates that it's a feature they are working on.

It's possible that the ANC adjustments (3 steps) prior to the update the earphones also didn't do anything. Haven't really tested that.

I seems a bit weird that features are appearing in the app before being added to the earphones themselves.

Currently I can either select adaptive ANC or manually adjust it three steps for noise reduction. Transparency mode is adjustable in three steps, but no Automatic mode.  

Thanks,

Updated to the Beta version in the app and the features appeared. A bit strange customers would get that release note, but not the possibilities in the app.....