Beoplay A6 and Google Chromecast

14 replies
A(
Offline
alvinhctan (archived2)
Bronze
Posted April 2, 2019 at 19:28 GMT
#2100583

Hi Ulrike,

 

My auto software update is not working for whatever reason. It keeps saying the 1.15.17640.17856519 is the latest version. I spent 3 hours talking to B&O support today, trying to update my firmware with no success. Do you have a copy of the 1.15.17881.16477003 firmware handy? The Beotool App shows latest firmware to be 1.20.30100.247491601.

 

Regards,

Alvin

MA
Offline
martin01
Bronze
Posted April 3, 2019 at 05:36 GMT
#2100584

Hi,

I have two A6s. One of them updated yesterday to 1.20 software. The other will not update to new software for some reason. It still has 1.19 and says that software is up to date. If I use BeoTool it says there is new software for the A6. I have tried to reset to factory but it did not help. After factory reset I can not login to Deezer or tunein either. Does someone know What to do or What is wrong with my A6?

 

best regards

Martin

M(
Offline
mickhoog (archived2)
Bronze
Posted April 5, 2019 at 21:44 GMT
#2100585
Martin wrote:

Hi,

I have two A6s. One of them updated yesterday to 1.20 software. The other will not update to new software for some reason. It still has 1.19 and says that software is up to date. If I use BeoTool it says there is new software for the A6. I have tried to reset to factory but it did not help. After factory reset I can not login to Deezer or tunein either. Does someone know What to do or What is wrong with my A6?

best regards

Martin

Beovision Eclipse 65 with floorstand (from STB Brackets), Beolab 5 front (sw 3.30a), Beolab 3 rear, 2xBeoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K

Did you reset to factory on the app or press the button underneath?

I had this with my BS1 at one point and i pressed the button down the bottom (the one with the little cog shape next to it) and reset it that way.

Only one time have i had to remove it from my beoapp and then press the button and then reconfigure it all together. Then it said it had an update.
MA
Offline
martin01
Bronze
Posted April 6, 2019 at 06:15 GMT
#2100586

Hi

I called support and they pushed the sw update manually. Now everything works as it should.

best regards

Martin

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