New software on 28s today.
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Beolab 28
508 replies
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I have ran a few tests with technical support. The clicking doesn’t appear when one of the 28s are turned off and when the TV is muted (muted with both powered on)
The local dealer visited me to hardwire the 28s to my Harmony as they said my Sky Q box runs on the same frequency and could be causing the clicking noises. Unfortunately the cables didn’t make any difference.
The clicking noises will appear regardless of the source, Sky, Netflix, YouTube etc. Even when they are powered and TV is in standby I still get the clicking noises.
I am guessing it’s some kind of communication issue between the 2 speakers? I’m waiting on my local dealer to get a reply from technical support before any solution.
I can upload a video for users to listen to the issue if somebody tells me how to do it
😮 It's discoureaging me to spend 12K EUR. And I planned to visit my dealer on Monday,
Clearly it’s not very common, mine are totally fine. I’d like to see the video because i don’t really know what is meant by ticking.
I have no clicking on mine either.
No clicking on mine.
It’s turns out my WiFi and Beolab 28s are operating on the same frequency.
With my WIFI off the 28s don’t make clicking noises. My dealer sent videos to Denmark HQ for support and they haven’t heard of anybody report this before. My WiFi has been dropping on and off ever since I got the 28s.
B&O are sending out some sort of router replacement which will be used instead of my WiFi router. They use is on commercial set ups but hopefully that should be the end of it.
They questioned if I had Sky Q as this also has known to operate on the same frequency as some B&O products, I do have Sky Q but this wasn’t the issue.
Sorry if I'm asking a dumb question but have you tried to change the wifi channel you're operating on? My Linksys wifi router allows me to choose specific "channels" within the 2.4 and 5ghz bands so you can operate on less heavily trafficked channels. There is also an automatic setting, which I assume hops around until it finds a less popular channel.
Maybe that would help?
I am also sorry to ask what may be a dumb question, but have you tried connecting the 28s to each other with a cable instead of wirelessly? When my 28s were set up initially the secondary one would randomly shut down. B and O determined there was a lot of wifi interference. Connected them with a cable and the problem went away completely.
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