Beoconnect for Beosoud 5 - not for Windows10?

18 replies
SO
Offline
sorenfelden
Bronze
Posted April 28, 2016 at 20:21 GMT
#2062314

The Beoconnect icon suddenly disappeared from the task line on my laptop, recently udgraded to Windows10. Hitting the Beoconnect button on the desk didn't trigger any reaction what so ever so I decided to delete the app altogether and downloaded it again from B&Os website. However, Beoconnect Install Shield Wizard does seem to download but does not open. I checked on B&Os download website and almost fell off my chair when reading "There is no support for Windows 8.1 and onwards". Excuse me??? Does that mean that B&O have rendered it impossible to use Beoconnect on PCs running Windows10? I cannot believe that to be true - B&O have sold this product until quite recently and surely cannot treat their customers so badly as to stop an essential service that is essential to the very functioning of the product? In that case that will be a clue to never ever buy a software based producs from B&O ever again, whether audio or video.

And if this nightmare reakky is true how do I rescue the music that is already on the Beomaster 5 (and pease, I am not very good at the technical language so any advice please in laymans language :-)). And is there any way to continue using Beosound5 as it is intended, i.e. adding new music?

Help much appreciated! 

ST
Offline
Stan
Bronze
Posted April 28, 2016 at 23:14 GMT
#2062315

I hope this is not their long term solution.  Although, I would claim it is probably Microsoft that has rendered it impossible by changing their OS.  B&O has done nothing (which is part of the problem) except issue their (unfortunate) response to say "not supported".  This is what almost all software companies do.  First they say "not supported", then if the users complain enough and/or the fix is easy enough, they will create an update to resolve the problem. 

BeoConnect seems to run fine on Win 8.1.  I just installed and used it the other day.

If B&O doesn't fix this, then the solution would be to buy an old laptop with win7 (you can get one for ~$100 on ebay)... or attach a CD player to your BS5.

Stan

 

BE
Offline
beojeff
Bronze
Posted April 29, 2016 at 02:24 GMT
#2062316

I can understand that B&O has no intention of adding new features to the BeoSound 5, but for them to neglect such basic continued functionality for the system that was just recently their flagship product is unacceptable.

SO
Offline
sorenfelden
Bronze
Posted April 29, 2016 at 07:37 GMT
#2062317

Thanks for the tip. But I did play around with the compatibility settings, trying both Windows 7 and 8 (I ran an 8), but is still dead.....

Will speak to the dealer over the next few days, but this really is a persistent problem then, a said above, completely unacceptable and will need to raise some online storm.

O(
Offline
ol (archived2)
Bronze
Posted April 29, 2016 at 08:16 GMT
#2062318

Nice, hopefully you also tried with the Firewall complete off, I had a lot of programs being blocked, and they ran nicely without the firewall on---that's all from me-- enjoy, and hopefully you get our problem fixed--

Regards

Ole

 

S(
Offline
Solex (archived2)
Bronze
Posted April 29, 2016 at 09:17 GMT
#2062319

I have Beoconnect running on win 10 since start of win 10 and no problems at all.

RA
Offline
Razlaw
Bronze
Posted April 29, 2016 at 15:09 GMT
#2062320
I recently purchased a Windows 10 computer. I installed Beoconnect on it. It seemed to install fine and appeared to work, although I have not tried to add music to my Beosound 5.
SO
Offline
sorenfelden
Bronze
Posted April 29, 2016 at 15:21 GMT
#2062321

Thanks for the replies. I downloaded Windows10 months ago and it ran fine until recently - not sure why the installation program refuses to download/open now, maybe because the Windows 10 updates are being rolled out continuously and has now reached a point where is clashes with the Beoconnect installation wizard? Mine is still dead today - the wizard seems to install (i.e. is visible on the desk) but doesn't launch. Or maybe it has something to do with the settings on my PC - I doubt it because I never make individual settings, but will take it to the dealer next week and we can try to install it together. Hopefully B&O don't mean what they say when they write "There is no support for Windows 8.1 and onwards".... http://www.bang-olufsen.com/en/customer-service/product-support/accessories/digital-media/beoconnect-for-windows . I will post any news.

S(
Offline
Solex (archived2)
Bronze
Posted April 29, 2016 at 19:40 GMT
#2062322

Success. I have Beoconnect for Some years and never problems as well on win 8.1 as win10, including last updates. Also placing music on Beomaster 5 no problem via Beoconnect and via network. So think it probably has to do with yout pc??

SE
Offline
Seebergdk
Bronze
Posted April 30, 2016 at 09:10 GMT
#2062323

I have not added music to my BeoMaster since updating to Win10. I tried today but I could not locate BM-SHARE$ folder. The BeoMaster 5 is visible as a media player and BeoConnect seems to work fine. It is displayed in the task bar and it is connected to the BeoMaster. On Win 8.1 the shared folder was visible below the primary hard drive in the computer main dashboard. Any help would be of great help 😂

Location: Denmark

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