BeoCom 5 software update?

19 replies
MO
Offline
moxxey
BronzeFounder
Posted July 2, 2011 at 16:09 GMT
#1934175

I've noticed a small problem with the BeoCom 5 where it occasionally hangs up on the caller when I put the phone down on the speakerphone base (after answering and when I want to put the caller on speaker). It doesn't happen every time, but happens fairly frequently. Worse, put the phone on the base and I start talking and realise the other person isn't on the line. Not good for handling a business call.

I'm assuming that this should have been fixed in a software update.

How does one go about updating the software in a BeoCom 5? Is it possible to do it ourselves or do we need to get an engineer in to handle this?

MO
Offline
moxxey
BronzeFounder
Posted July 4, 2011 at 11:07 GMT
#1934176

In case anyone else is wondering, the answer is that the BeoCom 5 is software updatable. Took both handsets to my dealer today who noticed they were at 2.1 (Nov 2010) and updated them to the most recent 2.3 software. No idea what this does or offers nor whether it fixes the above problem (yet).

 

-R
Offline
-multimedia Robert-
Bronze
Posted July 4, 2011 at 14:01 GMT
#1934177

Keep us updated! Thank you.

HG
Offline
hgitzoller
Bronze
Posted July 4, 2011 at 14:03 GMT
#1934178
Does the SW update need the speakerphone as well or just the mobile handset?
MO
Offline
moxxey
BronzeFounder
Posted July 4, 2011 at 16:40 GMT
#1934179

Heribert wrote:
Does the SW update need the speakerphone as well or just the mobile handset?

Just the handset. Took 5 minutes per handset. Took both to my dealer and was out in 15 minutes. It can only be done by your dealer, though.

 

HG
Offline
hgitzoller
Bronze
Posted July 5, 2011 at 02:29 GMT
#1934180

Thank you. Did you figure out the changes already? Is Caller Identification for incomming calls now implemented?

MO
Offline
moxxey
BronzeFounder
Posted July 5, 2011 at 08:17 GMT
#1934181

Heribert wrote:

Thank you. Did you figure out the changes already? Is Caller Identification for incomming calls now implemented?

No, I think only the dealer has this info. I tried taking a look through the changelog, but it wasn't extensive.

Caller ID has always worked? My handsets had software build 2.1 (Nov 2010) and has always displayed the caller ID.

E(
Offline
Electrified (archived)
Bronze
Posted July 5, 2011 at 08:41 GMT
#1934182

Heribert wrote:
Is Caller Identification for incomming calls now implemented?

 

Does any other phone in your home display Caller ID?

I ask, because you need to be sure that A) you have that service from your phone company, and B) that the people calling actually "broadcast" the number.

 

 

MO
Offline
moxxey
BronzeFounder
Posted July 5, 2011 at 13:01 GMT
#1934183

Electrified wrote:
Does any other phone in your home display Caller ID?

Yes, it's the service company (BT) providing the info as we opted in to receiving caller-ID on our lines. Previously we had BT digital phones on the two office lines but ditched them as the quality was so poor. You could barely hear the other person if you walked around the office (although they could hear me without any problems!).

The BT phones also displayed the caller ID.

 

H(
Offline
Harry2008 (archived)
Bronze
Posted July 5, 2011 at 15:04 GMT
#1934184

If you go to your dealer, take your BeoLine 2 with you as well. The software on this device can be updated too.

 

 

or
BeoWorld Gold Membership card
Join BeoWorld

Register to access the forums, reference material, and exclusive member benefits — including our monthly prize draw.

Become a Member

December 2026 Prize Draw

Gold Members Only

As a Gold member you're automatically entered into our exclusive prize draw — your chance to win iconic Bang & Olufsen products. A unique benefit of BeoWorld Gold membership, every draw brings a new opportunity to win something special.

View Prize Go For Gold