Beo A6 and A9 - randomly popping sound as if they are reconnecting

23 replies

Z

Mark-N wrote:

I don't have any bluetooth paired devices on any of my systems, so unfortunately this is not the case for all these occurrences!

 

 

None of my speakers are connected through Bluetooth. Popping persists randomly but probably almost hear it every day. Seems more likely related to updating versus my wifi which seems quite stable. 

I use the Apple TimeCapsule as my hi-fi router and it has been rock solid.  All my devices have "excellent" connectivity.  I have only noticed this since the last firmware update in December, so my guess is the popping sound is related to that update. 

You could check the error log in BeoSetup app in case there's a hint of what's going on. Firmware updates can't be that common unless they fail, and that would probably show in the log.

Wifi dropouts could be eliminated from the list of causes, if you temporarily connect the speaker via wired Ethernet to monitor if the blips go away.

I wouldn't be suprised if it actually was WiFi reconnecting - most "household browsing" is connectionless, so you wouldn't probably notice brief dropouts unless you happen to be watching the icon / indicator leds when it happens. Or it could be just the router forcing a new DHCP lease on the speaker that could be avoided with a fixed IP setting.

I haven't noticed my A6 doing that - the blibs are certainly loud enough to be annoying...

Ok, I took a look at the logs on my Essence and my A6.  If there is a network problem I would think it would affect all at the same time.  My Essence "popped" 3 times that I am aware of today (I could search the log to find all the occurrences, but here is the log entries:  (last occurance)

Essence

20170124 21:36:46.917 ERROR beo_LocalUI: #CRITICAL# Network state: down

20170124 21:36:53.931 INFO beo_LocalUI: Network state: up

A6
20170124 17:26:45.881 ERROR beo_LocalUI: #CRITICAL# Network state: down
20170124 17:26:54.987 INFO beo_LocalUI: Network state: up

BeoSound 2

This is not happening on the BeoSound 2.  I typically don't hear this "popping" from it.

As you can see from the log times, it doesn't happen at the same time on the Essence and A6.

 

OK, I believe that confirms that the blips are indeed network reconnects, but doesn't reveal the cause.

As the times differ (I assume both units have their time & date set correctly), the entire router is apparently not rebooting or reconnecting with some upstream router.

I guess it could still be a DHCP lease renewal that possibly also forces the unit to a different IP. Then this would happen at regular intervals starting from when the unit was last rebooted. I think I would try a fixed IP setting as Moxxey always recommends for the A9 🙂 If this happens several times a day, it wouldn't take that long to find out if it helped.

I seem to recall you can turn notification sounds for the unit off in BeoSetup. If you never noticed any connection problems except for these blips, this could be enough.

I'll have to go through the setup options again, but I've never paid attention to the notification sounds since I've never really looked for them.  I would be fine just turning off the notification sounds, not that they are that annoying, I just don't need to know that it lost its connection for a few seconds, as long as I am not playing music at the time!

If it is a DHCP lease renewal, there is a problem somewhere there.  While I have the Essence log entry for 17:26 it also happened a few hours before at 15:01.

Hi everyone

My A6 and A9 made these pops several times last days. I tried to reset to factory setting and use a fixed IP but it did not change anything. The wifi LED is white on the A9 and the A6 is connected through ethernet...

I am now waiting for a firmware update...

My apologies but I am unfamiliar with a lot of technical pieces of this. I did grab my most recent log records from the A9. So not sure what the deezer issue is but I do not have an account, Nor do I know what the Network state down means so if anyone can shed light it would be great. Thanks!

 

  • Deezer: Login failed - error(name='Permission denied', message='An active access token must be used to query information about the current user')
  • 26. 1. 2017 11:15:07
    * Network state: down
  • 24. 1. 2017 21:13:34
    * Deezer: Login failed - error(name='Permission denied', message='An active access token must be used to query information about the current user')
  • 24. 1. 2017 21:13:19
    * Network state: down
  • 23. 1. 2017 06:04:35
    * Deezer: Login failed - error(name='Permission denied', message='An active access token must be used to query information about the current user')
  • 23. 1. 2017 06:04:21
    * Network state: down
  • 23. 1. 2017 00:40:16
    * Deezer: Login failed - error(name='Permission 
  • strange things are happening! i now do have the plops also

    oops, just've seen the cable was loosened= switching between wired/wireless

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