MrAndersen wrote:

@Kuyttendaele: That was bad, found it and fixed. Updating today, will be available for you after apple review

It's working! Thanks for the very quick fix :-)

Karel.

Are you going to add the possibility to change the BV Eclipse cover colour like in the BS 1 and 2 product settings menu?

jans wrote:

@MrAndersen

With today’s update the link to the product configuration pages seems broken. When I click “configureren” the app tries to go to the Product setup pages, but doesn’t succeed, and returns to the app’s main page

jans wrote:

@MrAndersen

With today’s update the link to the product configuration pages seems broken. When I click “configureren” the app tries to go to the Product setup pages, but doesn’t succeed, and returns to the app’s main page

Hi MrAndersen,

I am having a new problem where my devices appear in the app, but as soon as I go to play something I get a series of error messages. First - "added to play queue", then -  "could not insert into play queue", then finally -  "besound 2 is not reachable"

I have been having these issues with the last few versions of the app. Sometimes powering the device on/off will resolve it, other times it won't. Sometimes uninstalling/re-installing the app will resolve it, other times it won't. I do not believe it is a network issue, as most of my products (see list below, plus a recent addition of a beosound2) are hard-wired. It happens to both wired and wifi products. When this happens, I usually resort to chrome-casting my music which always works (another reason I do not believe this is a network issue).

I have the latest firmware and am on the beta program for the app.

Has anyone else experienced this problem?

Dion.

@Jans: The configuration page issue has been fixed, timing issue that for some reason appeared more frequently on non-english phones

@Dion: That sounds like either a product problem or a network problem. That is hard for me to investigate and I must ask you to contact support. Is specific for that product or is it happening to all products?

Hi MrAnderson,

It is a problem on all the "speakers", that is, there is no problem on the Avant or the BeoSystem4. I don't think this it's a network issue (for the reasons in my original post), to me it seems to be an issue between the app and the products. Should I still pursue this through product support?

jans wrote:

@MrAndersen

 

With today’s update the link to the product configuration pages seems broken. When I click “configureren” the app tries to go to the Product setup pages, but doesn’t succeed, and returns to the app’s main page

Same for me now on version 18302  (from 06.01.2019) - just tested.

MM

Dion wrote:

Hi MrAndersen,

I am having a new problem where my devices appear in the app, but as soon as I go to play something I get a series of error messages. First - "added to play queue", then - "could not insert into play queue", then finally - "besound 2 is not reachable"

I have been having these issues with the last few versions of the app. Sometimes powering the device on/off will resolve it, other times it won't. Sometimes uninstalling/re-installing the app will resolve it, other times it won't. I do not believe it is a network issue, as most of my products (see list below, plus a recent addition of a beosound2) are hard-wired. It happens to both wired and wifi products. When this happens, I usually resort to chrome-casting my music which always works (another reason I do not believe this is a network issue).

I have the latest firmware and am on the beta program for the app.

Has anyone else experienced this problem?

Dion.