I recently inherited the Beosound 2 2nd Generation with Google Assistant from my mother-in-law who passed away early on during the pandemic. The speaker was working amazing then it was not working at all.

I have been emailing their Customer Service Department since December 2020. The customer service has been lacking of any form of customer service. I have received didn't information from 6 or 7 different representatives. Each not knowing what the prior representative has discussed.

I was told the speaker was still under the manufacturer warranty based on the serial number provided. They then indicated because the speaker had not been registered with them They would need proof of purchase. I explained how I had come into possession of the speaker and unfortunately we were unable to locate the receipt. This also explained why the speaker had not been registered as my Mother-in-law was not very comfortable on a computer. One representative was kind enough to register the speaker using the date the speaker had been sold to retailer. I was thrilled and provided information they requested.  Today rep #7 informs me the information was never received.

Their response again was that regrettably they would not be able to honor the warranty without the proof of purchase. I understand they want to be sure the speaker was legally mine. But I am unable to provide that information.

I was expecting the highest level of customer service given the quality of products they produce and the reputation they have built over the years. But I was wrong. They would refuse service of a product that they confirmed to still be under their manufacture warranty rather than give a customer the benefit of the doubt.

This is unacceptable. And from reading other posts this is not an isolated situation it is the norm for Bang & Olufsen.

Marlee50