Hi Soren,

Sorry to hear that B&O dealers in Mexico aren't as customer focused as we are - I've ordered some fuses for you - send me your details and I'll ship them to you!

Best,

Nick

SHEFFIELD wrote:

Hi Soren,

Sorry to hear that B&O dealers in Mexico aren't as customer focused as we are - I've ordered some fuses for you - send me your details and I'll ship them to you!

Best,

Nick

Wish my local dealer was like that. Can't be now because they have recently closed!

BeoFab wrote:

Søren Mexico wrote:

TheMajor wrote:

I think that dealer is just being an idiot.

No, he is Mexican

Well Soren is a cultural thing. It reminds me of their term "ahorita" which literally translated means "right now". Well, have a sit and wait patiently because it could really be 10 minutes or 10 weeks.😁

One of the things I love about Mexico is that in the rest of Latin America they (used to) say "one moment" and then taken some time

But in Mexico they said "one small moment" and then took longer 😂 😂

SHEFFIELD wrote:

Hi Soren,

Sorry to hear that B&O dealers in Mexico aren't as customer focused as we are - I've ordered some fuses for you - send me your details and I'll ship them to you!

Best,

Nick

Hi Nick

Thats why I love this forum and the members on it, allways help and good advise to get, thank you Nick you got a PM with my details.

Soren Mexico

Normaly you get good and proper service, also here in Mexico, but sometimes the people who sells expensive equipment get somehow snobby, about their equipment and themselves, they seeme to live in a dreamworld, not realizing that a 2 $ deal may result in a bigger one, and treatening every costumer the same way is just not posible for people like this, and you find them everywhere.

I have been living in Mexico for 20 years, and I love it here, but when people bites my butt I get angry, as luck will I send my son for the fuse and his temper isnt as mine, if I had been there it would have been a disaster.

Soren 

SHEFFIELD wrote:

Hi Soren,

Sorry to hear that B&O dealers in Mexico aren't as customer focused as we are - I've ordered some fuses for you - send me your details and I'll ship them to you!

Best,

Nick

Amazing, I send Nick my addres, and of course asked for a way to pay for the fuses.

Was his answer, if I ever comes to Sheffield he is in for at least one beer. Thank you Nick

that is awesome and true service.  i'm very happy for you~

Let's not judge a great country like Mexico because of this anecdote. I tell you is a miracle they still have a BnO shop over there. The support network from the brand itslef is not nearly similar as the one we have in Europe.