Alex wrote:

Hey Guys

Where can I download the service tool and is it easy to use,

Need to upload the new SkyQ PUC to my Beovision 10 so so far have been quoted £180 for someone to come round and do it for me!?!?!?

Thanks in advance

Hi Alex

The service tool is only available to dealers and certified  installers and engineers. It is downloaded from the Bang & Olufsen dealer site which requires a log on. You also need ongoing access to receive updates.

We get into the area of a dealer principle investing a fortune in his business, employing staff, paying for training etc and then when somebody wants a job doing, they try and cut him out to get the job done cheaply.

Sorry, I'll get of my soap box now, but the decreasing number of dealers and increased demands on the remaining ones make it hard to take when everybody wants a discount.

The price of £180 maybe the going rate in the south. In the North West we charge a call out of £125 plus VAT. We have two full time installers on the books plus two vehicles, we have to cover costs to sustain the business.

Regards

Opman

I think you've gone a bit off subject, but going on the first part of your email if its not available then i have no choice but to book it in.

Either way thank you for the reply.

Try Lintronic or Flirc as a workaround...

Spending 180 GBP on an old platform - I wouldn't do it.

Ralf

I question if dealers truly WANT the profit from making a house call for just a PUC update? I mean, a dealer certainly needs to be compensated for his time. However, installers make their big profit from doing large installations. I always figured that the house call for a PUC update is mostly just an opportunity for a dealer to strengthen his relationship with the client. I've had dealers even offer to mail their laptop to me as a loan to update a PUC. If I bring my item that needs an update (not so practical, though, for a BeoVision) to a dealer to coincide with a purchase, they are usually happy to make the update without charge since I'm in the store and giving them business with a new purchase.

The closed system of needing dealers for programming is a thing of the past. With the growth of home automation and the Internet Of Things, paying several hundred dollars for a house call from a dealer for a software update is becoming quite an odd concept. I imagine that the new generation of buyers would certainly never accept that. All of the new B&O products are connected to the internet already to stay up to date.

Agreed, problem i have is i know my local dealer would never ask for any money for this but i’ll always give him a drink for his time. 

But having to take a big heavy TV off the wall, putting it in the boot of my car and risk accidental damage doesnt seem worth it for what i know is a 5 minute Job.

beojeff wrote:

I question if dealers truly WANT the profit from making a house call for just a PUC update? I mean, a dealer certainly needs to be compensated for his time. However, installers make their big profit from doing large installations. I always figured that the house call for a PUC update is mostly just an opportunity for a dealer to strengthen his relationship with the client. I've had dealers even offer to mail their laptop to me as a loan to update a PUC. If I bring my item that needs an update (not so practical, though, for a BeoVision) to a dealer to coincide with a purchase, they are usually happy to make the update without charge since I'm in the store and giving them business with a new purchase.

The closed system of needing dealers for programming is a thing of the past. With the growth of home automation and the Internet Of Things, paying several hundred dollars for a house call from a dealer for a software update is becoming quite an odd concept. I imagine that the new generation of buyers would certainly never accept that. All of the new B&O products are connected to the internet already to stay up to date.

Perhaps this topic needs its own thread as we are getting away from the op.

It is easy to assume that dealers are making a killing on service calls. LIke all dealers we have a loyal band of clients that we have dealt with for many years. When somebody rings the showroom and reports that their TV is faulty but the reality that the PUC emitter has been moved by the "lodger who never pays rent" or the cleaner has unplugged something to use the vacuum cleaner, the list is endless, in the main we do not charge for these kinds of call outs as this build the relationship.

An upgrade to an old product that is a special visit would be deemed chargeable. Having said that, we would probably encourage the client to consider replacing the TV with a new model.

See, I can't stop myself. I'll probably now get berated for suggesting that old products are not worth keeping. 

It is also worth remembering that a lot of people who contribute to this forum have a reasonable level of tech knowledge. We have to deal with questions like "My Beoplay A9 has stopped working". On further probing we discover that the A9 which was set up in their home on their network has moved to a friends house and not connected to that network. 

Maybe the new thread could be all about unusual service calls

I'll go back into my box now.

Opman