Could it be that your B&O app needs an update?

@Phil

Try rebooting the Core.

To be sure that you actually are on the latest sw, try turning off automatic update (which you should turn on again afterwards), try to update manually.
This worked for me on a stubborn M3.

MM

@millemissen

Somehow it's working now!

 

@Tignum:

My Essence MK II received the same update. It is connected as primary to a BLC, set up as A.Master. I use in one part of this ML network a BL Active with two BL 4500. TuneIn is mapped to Radio on a Beo 4. I cannot switch radio stations with my remote after starting Radio, though it is possible to start it with my Beo 4.

I also have opened a ticket at customer service for this issue, and also for the non functional B&O Radio migration.

Rolf

Hi Rolf,

My BLC setup is practically the same (with a BeoSound Core and BeoLab 4000 though). Migration to B&O Radio did not help to fix what you describe. After a radio station switch on the B&O app, you should also be able to switch stations with the Beo4.

Thanks for opening a ticket too, let's hope B&O goes hunting for this bug soon!

Johan

I received very quick feedback from B&O customer support, great service! Stating, my app not being on the newest sw level. That proved to be true, although I do not know why it did not update automatically. First, there was no possibility to update, but checking several times in the app shop, eventually it said „update“ and I did. My app is now at sw version 4.4.2.22112852170. Could anybody confirm, please?

I am traveling at the moment, so I will check when I am home at the weekend.

@Johan:

B&O told me to try, if the problem with the Beo 4 persists after the update. If so, I will go back to customer service again.

Rolf

Hi Rolf, I confirm that my iPad app has that same software version (with the same problem still unfortunately).

Johan

What I had to do to make it work...

Update the app, then go to the Radio tab, and set the default service to B&O radio. After a few minutes it all worked.

So, after returning to my home, I tried the migration I did trigger during the week in the app, et voilá, it proved to be working - almost.

All devices are working, except my BS Moment. It shows B&O radio surface as well as TuneIn, but is still fixed on TuneIn. Even if I set it in radio services on B&O Radio (which I had to do by ticking the circled box manually), it plays TuneIn. A manual switch to B&O radio brings up the "not supported" message.

In the menu of the connected BLC I also am able to only select TuneIn. it does not show B&O radio as my other BLC does.

Anyone here who has done the migration with the Moment?

Strangely, the afore mentioned second BLC, connected to my BS Essence MK II, says in the app menu, that it is integrated with the Moment, which it definitely is not.

@Johan:

After having set all devices to B&O Radio, it seems that I am able to switch radio stations with Beo4 and BR1 in IR mode, if I start the Essence with my remotes. Still, I am not sure yet, if I did something with the app before using the remotes, so I will keep testing.

Rolf

Thanks Rolf. Maybe it is the Core that needs a bit of software work then. I am afraid I cannot help you with the Moment [edit] issue. Best of luck!