Oh yes, how much do I relate to that statement?

My 30 year old 7000 system is still going strong with only very minor attention over the years. My Beolab Pentas also. Many TV's too, completely faultless.

But now?..... Beolab 50 always playing up, never have behaved correctly, ongoing case, mega money being spent. I cannot recommend them!

BV11 freezing picture intermittantly and then shutting down. Core is working OK, but occasionally needs a reboot, Halo, so far... behaving itself (it doesn't have to do much?)

B&O app...... has been a total abortion to me! I loath it! But here is the irony.... with the latest update (contary to others opinions)  it is actually working acceptably! Go figure?

But by far the biggest frustration is the utterly shocking underwhelming support from B&O? There simply is NO support at all! Just words.

 

Sadly I have to agree with the majority of people's gripes with B&O and their mismanagement of their app.I went to use it on my phone to change the speaker group on my Beovision 11, only to find that there is no facility to do so anymore -if there is it's too well hidden,which means resorting to my trusty Beo4 and going through the menu, which is a somewhat longwinded route. Why do they continue to supposedly improve things and not check that all the previous options are still working? It really does seem that B&O can't effectively deal with the wireless and software/app side of things. A great pity.If anyone could tell me how to roll back my app version to an earlier one that does work I would most grateful!

On altist said

...If anyone could tell me how to roll back my app version to an earlier one that does work I would most grateful!

If you're a beta tester, it is always possible to reinstall previous builds of the app that are available in Test Flight. However, all new builds expire after 90 days and the only option then remaining is to reinstall whatever the most recent versions are that haven't expired yet. The current beta version is 5.9.0. For me, v5.8.1 is less crap than v5.9.0, so I reinstalled 5.8.1 on my iPhone. It will expire 28 days from today, after which the most recent beta will automatically be installed. We all keep hoping that the next version will be great - like it last was in v5.3 (which I still run on my MacBook). If you are not a beta tester, I believe that you are stuck with the current 'live' version available in the Apple App store. I don't believe that it is otherwise possible to 'roll back ... to an earlier version'.

Thank you for your reply..i'm not a beta tester and so, as I feared,I'm lumbered with another of B&O's less than exemplary app updates that loses good features from the past in the pursuit of newer features they deem desirable. I've written to Customer Care but I don't know how much success that will elicit given their past history in such matters, as frequently commented upon here and elsewhere. Fingers crossed!

On altist said

... I’ve written to Customer Care but I don’t know how much success that will elicit given their past history in such matters, as frequently commented upon here and elsewhere. Fingers crossed!

I wish you luck with that. Customer Care (which itself is a misnomer) is basically a messaging service. In my experience, if they even respond, it is usually with predictable and fairly useless platitudes like 'we will forward your issue to our Development Team', after which, it often disappears into the ether. I even learned (from Customer Care) that the developers don't normally even communicate back to the Customer Care. Sometimes, however, the developers do actually get back to you directly but, again in my experience, they aren't particularly helpful. B&O has to know by now what a pathetic thing the app has evolved to over the last year or two. As mentioned several times here, they release new versions of the app seemingly without testing whether the problems with previous versions have been fixed. Their strategy, if there even is one, with this app is invisible to testers and customers. My workaround was to purchase a B&O Core. With that, I can play Deezer and my DLNA Apple Music library on my Mac directly. I don't need the app for anything except, perhaps, changing settings which I don't often do. For those people who have a more complex B&O system than me though, it doesn‘t seem to be so straightforward. These guys are more dependent on the app to control their TVs, multiple speaker systems, etc.

I have a couple of bugs since this version installed

The sound mode keeps changing to 'none' whenever i go into a my Stage.  I change it to say Music go back to the Stage playing and it drops back to 'None' again, which is rather annoying.

The Optimal sound has disappeared from the H9i and not there to add from the list

I'm reporting to support in the hopes for a fix

I have stated here and elsewhere that the B&O app does not know what it is?

Is it a setup app (seems like it to me) with a crappy player as an add-on afterthought or...

Is it a poor experience player with poor control/search and integration of media sources and relatively poor multiroom control over that playback experience which focuses on first-time setup?

 

And there's more......

I've almost completed the renovation of my new home. The wiring was crappy, mixed sources to some circuits (2 breakers!! for an energy source) and some lighting where you had to go the end of the 3-storey staircase to turn the staircase light on (no duplexing). I added Moes (Moeshouse) Tuya/Zigbee lights/bulbs throughout plus a few of control panels shown below.

The photograph below shows a Moes 5in Tuya control hub. This thing picks up an correlates/coordinates everything on my Zigbee network (it can also do Matter as well). It is rock-solid, built like a tank and either powered from a 220V L/N power outlet or can be POE.

Just how difficult would it be for B&O to adopt something like this for personal control of our B&O devices. Multiroom - select what and what. Sound Modes/Beosonic etc..... dead easy and real convenient.

As always, B&O seem to be developing custom software down a dead-end (Remember how the Mozart platform was going to have Matter - nada?) rather than looking at what the industry is doing.

 

An update to my initial post-I have had responses from Uk care and also someone in Denmark..it is said to be being forwarded to technical...Whether that prompts any action only time will tell, unfortunately.

@ 10PerCent - concur with your initial point, its a Settings focussed app with poor experience selection (music browsing / interface is v limited, even the in app TV remote has gone).

Like yourself I reflected these sentiments many years ago, but recorded myself that nothing would change really - and moved to Roon for my music. They're never going to build a broader (than Deezer) music browsing / control app, and woudltn have much confidence in them being able to do so.

Using Roon and not involving B&O control / app for any of my music does mean some of the apps quirks dont affect me.

Nevertheless, progress does seem a bit glacial. Even when it comes to the app and the Theatre, for a device where users may be frequently cycling through Atmos to PCM 2.0 to DD 5.1, users are likely to often want to see Signal Info, and change to the correct Listening Position, yet this remains buried in Settings. Plenty have asked for this to be made more prominent - a specific cxample  I know, but one where I expect no progress, and illustrative of an app experience not aligned with product usage.

 

 

Thank you for your valuable time and patience.

We have received information from our internal technical support department, and we would like to share these details with you.

Kindly please note that the issue has been reported to our development team, and they are working to provide a solution in this matter.

As soon as we get any update, we will inform you accordingly.

latest response from Denmark.