B&O App - Ver. 3.x.x Issues tracker (beta & prod)

93 replies
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Hiort wrote:

Noticed the following (please excuse if some of the things I noted are old....they appear new to me) :

An arrow has been introduced to the right in the product list to make it clearer that there is something more.

Its now clearer which products are involved in a multiroom playing (shaded tiles). Only the source has the Multiroom icon,

Volume is now correctly displayed in the multiroom view.

A "plus" sign up to the right on the products screen for adding a product.

Well spotted, the arrow is new in 3.3

Shade tiles have been there since a while, just that sometime they are not shown despite the product being part of a multiroom, same for the multiroom icon which is supposed to be displayed for ALL products, not only the source.

Multiroom volume is indeed fixed in 3.3

The + sign as well as a silhouette icon replacing the cogwheel for settings are new in 3.3. I don’t understand the purpose of these changes to be honest, they have so many things to fix first.

If you have an iPad, you’ll notice that the multiroom icon associated to products being part of a multiroom group is misplaced

Location: Brittany - France

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linkI have a Beoplay V1 where the infrared i broken so I can no longer use the remote.

When I use the app to set a Wi-Fi password, the keyboard does not show up on the screen as it does when you use a normal remote on my Beovison 11.

In the app the lack of virtual keyboard when a menu where text input is required is encountered, e.g. WIFI setup,

Ramasjang wrote:

I have a Beoplay V1 where the infrared i broken so I can no longer use the remote.

When I use the app to set a Wi-Fi password, the keyboard does not show up on the screen as it does when you use a normal remote on my Beovison 11.

In the app the lack of virtual keyboard when a menu where text input is required is encountered, e.g. WIFI setup,

I will registrer this issue in the tracker, did you raise a case with B&O support? If yes, would you mind sharing the case number and date, if not, I strongly encourage you to do it and be ready for multiple quartions

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png

Thanks mbolo01, the case number with B&O support is:

Ticket 181082 - Bang Olufsen App iOS lack of virtual keyboard with A

 

Ramasjang wrote:

Thanks mbolo01, the case number with B&O support is:

Ticket 181082 - Bang Olufsen App iOS lack of virtual keyboard with A

Thanks - Are you able to test the same scenario against another B&O product, e.g. your BV 11?

I have tried against my A6 for example and a keyboard is correctly exposed in the App when a password is required in the A6 configuration step.

What I'm trying to understand is if the issue relates the Beoplay V1 only, or to other products too.

 

 

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
So no dice in a fix from this from B&O, got this mail from support: (this issue is for Beoplay V1 and Beovision 11)

Dear XYZ,

Our headquarters have replied.

Unfortunately in this situation there is no option to input non-numeric characters via the Bang & Olufsen app on your V1. The options here are either cabling the V1 directly to your router via a Ethernet cable, which will enable direct internet connectivity that way, or contacting your nearest Bang & Olufsen store to request assistance setting up a technician visit for paid repairs.

If there is anything else we can assist you with, please do not hesitate to contact us again.

I hope you have a good weekend, sir.

Kind regards,

XYZ XYZ| Bang & Olufsen Support

Email: ecom-support@bang-olufsen.com | Hotline: +44 203 936 1483

BANG & OLUFSEN

Have you tried to get to the V1 configuration page with a browser?

Not sure if it works, but worth trying using http://<V1 IP address>

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
Hi.

No, I did not know this was an option also, I will try that.

Thanks
The web configuration through browser only works for my Beoplay A6 and M5, not the TVs (Beoplay V1 and Beovision 11)

Thank you for the suggestion.
Ramasjang wrote:

The web configuration through browser only works for my Beoplay A6 and M5, not the TVs (Beoplay V1 and Beovision 11)

Thank you for the suggestion.

I tried 🙁

Location: Brittany - France

My B&O Icons:

Beoremote-Beo4.png Beoremote-Beo4.png
Beotime.png Beotime.png
Beosound-Moment.png Beosound-Moment.png
Beoplay-P6.png Beoplay-P6.png
Beoplay-M5.png Beoplay-M5.png
Beoplay-M3.png Beoplay-M3.png
Beoplay-H3.png Beoplay-H3.png
Beoplay-Beosound1.png Beoplay-Beosound1.png
Beoplay-A6.png Beoplay-A6.png
Beoplay-A1.png Beoplay-A1.png
Beomaster.png Beomaster.png
Beolab-18.png Beolab-18.png
Beogram-400x.png Beogram-400x.png
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