Bad service bad quality

25 replies

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

If you are too make such a bold statement like this please can you supply us with more details.

dudley

beamve wrote:

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

As all of us just halted our purchasing intentions on the strength of specificty of your post, please make sure to let us know when they are not expensive and of better quality so that we might re-enter the market.

 

 

Karla wrote:

beamve wrote:

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

As all of us just halted our purchasing intentions on the strength of specificty of your post, please make sure to let us know when they are not expensive and of better quality so that we might re-enter the market.

🤒

Rich wrote:

Karla wrote:

beamve wrote:

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

As all of us just halted our purchasing intentions on the strength of specificty of your post, please make sure to let us know when they are not expensive and of better quality so that we might re-enter the market.

🤒

+1

beamve wrote:

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

 

As the others have said, you need to give us more details on this please......

Regards,

 

I'm sure it will take him a while to recover from Karla's direct hit.

In the meantime, enjoy this, a post of his in the Nordic forum pages.

beamve wrote:

Beo = snygg design Ja

Beo = kvalite' Nej

Jag köpte Beosound Ouvertyre, Avant samt Beolab 4000 och 8000 1996 och dessa prylar har fungerat perfekt i alla år (jag har verkligen varit nöjd med min utrustning både design och kvalitetsmässigt)

För 15 månader sedan så bytte jag min Avant mot Beovision 755 med inbyggd BlueRay och Beo6 (hade tidigare Beo4) sedan dess har jag bara haft problem av alla de slag. Jag har skickat min Beo6:a 4ggr för åtgärd men man har ej ännu lyckats få ordning på den, Beo-service har varit hemma hos mig och bytt bla. BlueRayspelaren men ej lyckats få den att funka som den bör. Kvalite'n och servicen(extremt långa väntetider) är under all kritik inte minst med tanke på de överpriser man tar ut för prylarna.

Mycket mycket besviken Beo-ägare (snart fd. Beo-ägare)

Which translates to:

Beo = great design Yes

Beo = quality 'No

I bought the BeoSound Overture, Avant and BeoLab 4000 and 8000 in 1996 and this stuff has worked perfectly all these years (I've been really happy with my equipment in both design and quality)

15 months ago so I changed my Avant against BeoVision 755 with built in BlueRay and Beo6 (had previously Beo4) since then I have only had problems of all kinds. I have sent my Beo6: a 4 times for the measure but has not yet managed to bring order to it, Beo-service has been at my house and changed blah. BlueRayspelaren but not managed to get it to work as it should. Kvalite'n and service (extremely long waiting times) is beneath contempt, not least in view of the excessive prices they charge for stuff.

Very very disappointed Beo-owners (soon to be ex. Beo-owner)

Location: San Francisco

I'm an automotive audio and acoustic engineer. I design loudspeakers and full sound systems for new automobiles. I also dabble with studio, consumer and pro audio projects from time to time.

Hmmm ye, I guess this is what he must be talking about.

I can see his point of course, the kind of money a BV7-55 and Beo6 cost, you dont expect continuous problems which are then not resolved by customer service & an engineers visit to your house.

I can see how he's cheesed off, especially as he's had 1990's B&O products which never go wrong - think I'd be none too pleased as well in his situation tbh

Regards,

Yeah, the old good stuff... that is why I buy vintage instead of new 🙂

beamve wrote:

Please don't buy Bang -Olufsen products because they are expensive and not of good quality today

Just your opinion. Just your opinion. 

Although my faith (in the brand) isn't as strong as it used to be - I'll be the first to admit - my dealer installed a BV10-46 on Friday and went the extra mile, and then some. A two hour installation window ended up taking 5 hours, with them getting a parking ticket on their van. Not once did I hear them complain (there were problems linking two TVs and, after much searching, they found one wire had come loose in the old masterlink cable!).

But, this reminded me that B&O make you feel like you're their only customer. You're not, clearly, but that's the impression you should get when you buy B&O. That nothing is too much trouble, that they'll go the extra mile.

The result? I have two new B&O TVs, both linked, both performing well and a pleased customer.

Loving my new BV10-46. Love the red grill and the simple fact I can swap it out for a black, orange or other grill if I want a change. Little things like that make me smile.

I've had all sorts of issues with my BV7-40 MKIII and then MKIV, but 99.9% of these problems are fixed and, Blu-ray update aside, have not required a software update or engineer for over a year now.

Also, remember that the more functionality B&O add to their modern products, the more likely things go wrong. With all due respect, the Avast's software would have been no way near the level required to power and manage the BV7-55. The Avast was actually a very basic TV. The BV7-55 has to be able to control, support and manage a whole host of incoming sources, formats, codecs and so on.

Sure B&O could do some things better and, let's be honest, have probably cut back too much on software development and other areas of their business, but it's only going to improve.

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