Avant 55 and Sky Q

24 replies
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bradtarga34 (archived2)
Bronze
Posted September 28, 2016 at 12:48 GMT
#2059219
Have you got the 1TB box or 2 TB box?
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threefouronetwo (archived2)
Bronze
Posted September 28, 2016 at 12:57 GMT
#2059220

I have the 2TB box, Sky support say the box is detecting that the TV is not compatible. Clearly others have it working which is frustrating!

I have tried other HDMI cables, SkyQ is plugged in to HDMI port one, no difference...

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bradtarga34 (archived2)
Bronze
Posted September 28, 2016 at 14:53 GMT
#2059221

If the actual Sky Q box isn't giving you the option of choosing 2160 then I would run an update on the Sky Q box as there was recentish software update which included the 2160/ UHD functionality, without this you won't have the option to select 2160.

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threefouronetwo (archived2)
Bronze
Posted September 28, 2016 at 15:00 GMT
#2059222

Thanks, I have tried this and no luck... Sky are sending an engineer out so I will have to wait. Very frustrating!

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