The saga continues.  My Beogram 7000 remains at the B&O service centre all this time -- approaching one year.  The service centre manager does not respond to emails, either mine or those from the sales staff in the shops.  When the manager does finally reply, the response is the same:  the beogram cannot be repaired and will be returned to the shop for my retrieval.  I have been going around in circles with this person.  I have come to the conclusion that the beogram cannot be repaired only because he does not want to repair it.  As mentioned months earlier in this thread, I have already supplied a suitable replacement part, the technical manual and can provide the photographs (before and after my disassembly).  All I need is a qualified B&O technician to reconnect or solder the wires and re-thread the white wire around the pulleys.

Does any member here have the contact details of someone in Struer who can be of assistance?  I have checked the B&O web site and Beocare has yet to reply.

Thanks in advance.

I had a beocentre 4600 which I bought in 1980 , it had a few small problems in 1989 and I took it to a dealer in High St Ken , they said it was unfixable ( arguably BS ) and tried to sell me a new system , told me they were going to scrap it.

They've since gone bust.

Good riddance. lol

It's not easy getting the older equipment repaired, but, the problem. Is that parts are not available then you have the time involved to look at the repair, from my view point my old customers are not willing to spend the money, some are not even willing to pay for call out anymore, just my thoughts

Heritage is an important part of any companies brand make up and helps one to look towards the future by celebrating the journey. Look at how many automobile companies have factory restoration programmes, ok the economics maybe slightly different but they would not invest heavily in this area if they thought it would harm in anyway their current or future sales figures.

I'm not sure if this is down to mindset, lack of skill set to repair or an understanding how to turn this into a business model.

The problem with repairs of old equipment is not the repair you do, but the problems that may occur after the repair, costumers wants guaranties on repairs, in some countries it is law. If you change damaged component with new ones, this may or may not, put stress on other components, and in a shorter or longer time these stressed components will fail, if this happens within the guarantee period, of course the costumer wants a free repair. 

I repair printing machines, 40+ years doing it. On older (+20 years) equipment my experience tells me what to do and, most important, not to do. At times I find failures, where one spare part will get the m/c running for a while, but to get it running properly for longer time, more parts or a total overhaul of the m/c section is needed, The one spare part and work are maybe USD 2,000.00 , where the overhaul may cost USD 20,000.00. Costumers of course want to change only the one spare part. When I tell them that the m/c may or may not fail the day after the repair, they tend to ignore this. When the m/c fails they come back and wants guarantee repairs. Mostly I refuse to do "cheap" repairs, which at times cost me a costumer, but it sure saves me money and troubles.

Technicians with my experience are very hard to find, its the same with electronics, and thats one of the reasons why the B&O and other brands refuse to repair vintage, comes to it, no spare parts and the prices for labor. 

I'm with you on that, case in point cust had some beocom 4 which where not working had some bt ones which they did not like, I told them I can repair and I took them away gave them the cost and now they say in not sure as they don't want to spend money on then now. This is what we are finding that is there choice but it is getting more and more.

Hopefully we are not saying we should turn the lights off ?

Your comments are taken on board.  Obviously, I want the beogram repaired and I am willing to pay the associated costs for this repair.  I even sourced a replacement part for the tone arm carriage.  Thus, it is not a matter of lack of funding or replacement part.  It seems more whether the dealer (no longer a franchise, but a B&O operation) is willing to repair.

After 30 years, perhaps it is time to re-evaluate my loyalty to B&O.  If B&O now views its products as disposable rather than repairable, I can, at a much lower cost, purchase other brands which openly operates on this marketing model. I can also avoid the frustration of dealing with the **** poor attitude of the service centre's manager.

Wings: Your: the problem is that the repair shops dont have technicians able to do these repairs. I, as a hobbyist, can use hours to replicate a part that 30 years ago cost 50 cents, and I know how to do it. On the electronic side a person like Martin can find solutions, but only because he has the know how and the experience needed. Together Martin and I have 80 years experience 😁.

Your approach to your problem is IMO wrong. Somewhere in Hong Kong there are someone who can repair your item, its just a question of finding him. Getting mad at the people and B&O is not a solution, instead ask them if they know someone who can help you, or if they know someone who may know someone. The way I know Hong Kong, anything and everything is possible.

Of course you can find other new products, even better ones, but it will still, NOT be B&O

Wings wrote:

Has anyone tried carrying a Beogram on a bus and then transfer to the subway?

Um, yes.  It's only around 10 pounds (5 kg);  just be sure you secure the transport screws and tone arm.  And put some bubble wrap under the dust cover so the platter doesn't come loose.