Well I can't comment on the Mk IV, but I had a Mk II and a Mk III and they really were one problem after another. When I upgraded I went for a BV9 about 4 or 5 months ago rather that wait for the Mk IV and am now a happy tv customer (even though I think it uses the same or similar software).

Mike

Hi Mike

Thanks for your reply.

Sorry to hear about your bad experiences with BV-7, have myself not had any trouble with my BV 7-32.

The BV9 is sadly to big for my appartment.

Problem with the BV7-40 MKIII was that it required four key software updates during ownership - to fix three key problems (white flash, crashing TV, HD linkroom issues). That was totally unacceptable, no apologies from B&O, no letter with a gift stating that this situation shouldn't have happened etc etc. Basically 'we don't want to know'.

MKIV arrived and this has caused even more issues. Crashes (although a lot fewer, lately) with my Sky HD box and now I have red lines all over the screen. Doesn't give a decent linkroom image and the audio between the TVs is out-of-sync and doesn't seem to be something we can resolve.

If I was B&O and I was in their situation, I'd be on the phone to customers like me saying that this isn't acceptable, they understand and they'll get it sorted.

Bear in mind I have a LOT of B&O kit, including various speakers and audio players. Generally have no real problems with this kit, apart from my two BV7-40's.

moxxey wrote:

Problem with the BV7-40 MKIII was that it required four key software updates during ownership - to fix three key problems (white flash, crashing TV, HD linkroom issues). That was totally unacceptable, no apologies from B&O, no letter with a gift stating that this situation shouldn't have happened etc etc. Basically 'we don't want to know'.

MKIV arrived and this has caused even more issues. Crashes (although a lot fewer, lately) with my Sky HD box and now I have red lines all over the screen. Doesn't give a decent linkroom image and the audio between the TVs is out-of-sync and doesn't seem to be something we can resolve.

If I was B&O and I was in their situation, I'd be on the phone to customers like me saying that this isn't acceptable, they understand and they'll get it sorted.

Bear in mind I have a LOT of B&O kit, including various speakers and audio players. Generally have no real problems with this kit, apart from my two BV7-40's.

Can you say you're happy with your BS/BM5 and it is all you'd hoped??

Puncher wrote:

Can you say you're happy with your BS/BM5 and it is all you'd hoped??

It's ok, yeah. The sw can be a tad flaky here and there, but there are now major 'show stoppers' that happened with the BV7-40 MKIII or this MKIV. My guess is that, if it was connected directly to the speakers - rather than to a TV connected to speakers - there wouldn't be many/any problems at all.

Sure it could do a LOT more. The BM5 should have been a media hub like the Apple TV. It could have streamed video up to 720p at least. The interface on the BM5 is very basic compared to the Apple TV and other media devices.

For the price I paid, I'm reasonably happy, yes. If I had to buy it brand new now, for £4000, I wouldn't be so happy. If you are flush and £4K is ok for a digital media player, then you'll probably be satisfied. I just feel for that price it should have far more functionality.

moxxey wrote:

Puncher wrote:

Can you say you're happy with your BS/BM5 and it is all you'd hoped??

It's ok, yeah. The sw can be a tad flaky here and there, but there are now major 'show stoppers' that happened with the BV7-40 MKIII or this MKIV. My guess is that, if it was connected directly to the speakers - rather than to a TV connected to speakers - there wouldn't be many/any problems at all.

Sure it could do a LOT more. The BM5 should have been a media hub like the Apple TV. It could have streamed video up to 720p at least. The interface on the BM5 is very basic compared to the Apple TV and other media devices.

For the price I paid, I'm reasonably happy, yes. If I had to buy it brand new now, for £4000, I wouldn't be so happy. If you are flush and £4K is ok for a digital media player, then you'll probably be satisfied. I just feel for that price it should have far more functionality.

and that was really my (backhanded) point - the latest TV doesn't WOW, the latest audio player doesn't WOW..............what's going on?

The mid-range TV (BV8) seem to be best value but the BV10 is sounding favourite - unless it turns out to be blighted with issues too!

Engineering and Marketing need to get their heads together and sharpish.

All your threads does not sound very good in my ears. I wonder however, why have any of you experiencing huge flaws not returned your tv´s??. If ML does not work like it should, that should be enough for you to utilize your returnpossibilities. I myself think that theese flaws are almost all due to software issues, not to justifie anything, software issues are not acceptable on a brand new television, but at least i think they can and will be solved. The MK IV is still pretty new in the productrange and not many have one.

SO hopefully, they will solve the issues, i myself will do everything to remind them and if the issues are not solved very soon, i will return my TV, as i am alowed to do that by law in Denmark.

Puncher wrote:

and that was really my (backhanded) point - the latest TV doesn't WOW, the latest audio player doesn't WOW..............what's going on?

Irrespective of the WOW, I want my products to **work**. I want a TV that can link to another B&O TV with the minimal of fuss and distribute audio and video without delay. I want to purchase a digital media player and not have to reboot the device every few days. I don't want to have to turn my Sky HD box on/off each time it crashes the TV. I don't want a TV that ends up with red lines all over the screen or requires a key software update every 4 months.

I want B&O to take some responsibility for their actions. People talk about Apple a lot - one thing Apple do (and Microsoft, to some degree) is talk to their customer directly! They don't just rely on their dealers or stores. If they get something wrong, Apple will admit a mistake, they'll write a public response and it's been known for management to send their users a reply if they email them directly.

B&O are so aloof it's crazy. No-one here mentions this or thinks this is in any way wrong. B&O do not communicate with end users (or members of the press, in many cases). That's a good reason why they are going wrong - they do not re-assure their important customers. It's left to the dealer to sort everything out, at their expense.

Someone on this board emails me personally (he knows who he is ;) and is now 'happy' as his dealership is sorting out of his B&O-related issues. Great, but why are B&O not apologising, calling him or helping him directly? Why don't they make him or me feel important and that we shouldn't have any of these issues for the amount of money we've paid B&O for their equipment?

Well, I must be lucky.

I bought one of the first BV 7-40 MKIII and never had any problems with it, even though I must admit that I did not use it with link rooms or blu-ray.

Now I have a MKIV and that works fine too.

The only thing I am not quite happy with is the time and noise of the blu-ray drive during start up.

I have increased the sharpness setting from 14 to 26 and reduced the colour setting two notches from the standard setting. I feel it improves the picture in standard resolution.

The MKIV came with the DVB-HD module installed and it works really well, also with the integration to the HDR.