Thanks for replying MM.

The extender kit (HDR Balun kit) which the “Certified B&O Installation Partner" installed connects my AppleTV in the rack to the LG 77" G2 in the living room.

The B&O partner rates are as below:

Call Out Charge (Weekdays 
£110.00 
Call Out Charge (Weekend/Bank Holiday) 
£180.00 
Subsequent Hourly Rate (Weekdays) 
£70.00 
Subsequent Hourly Rate (Weekend/Bank Holiday) 
£95.00 
Engineering Day Rate 
£400.00 
Engineering Day Rate (Weekends and Bank Holidays) 
£600.00

The monthly plan starts at GBP 22 for the rack rate, GBP 45 for a 10% discount, GBP 65 for a 30% discount not including VAT and GBP 95 for unlimited calls (not including VAT).  *The above rates apply to business hours (prime shift) An uplift of 75% is applicable to 24x7x365 cover.  With each of these plans come respective response levels etc.

 

to be honest when I was buying the system I thought it would be a simple B&O buy, install and forget about it.  I've had different B&O stuff over the years and while nothing as elaborate as this never in my wildest dreams did I think I would have to pay someone once the install is done.

 

To top it off I have been travelling and only been in the uk for  3 weeks since it was installed.

 

Is deep color selected in either the Theatre or the LG screen for that HDMI input ?

Otherwise, only 8-bit video is possible.

 

Also, commercial HDR or Dolby Vision broadcasts from streaming services are all in 4:2:0 chroma subsampling. 4:4:4 is only from feeds from computers and gaming consoles.

Again, it's hard to help without you describing more closely the setup to the Theatre.

It does sound like you have your ATV connected into your matrix, and out to the Theatre (thats what the HDMI balun is for after all!)  I have the same matrix setup in my home, and both of my Theatre rooms are connected to the matrix (albeit they only get/use one source from it).

If you have a Neo Pro 4*4, which is exactly the same as mine, it does NOT pass through Dolby Vision.  It has a "profile" setting for 4K HDR, but I do not believe that covers Dolby Vision, only regular HDR.

So when Theatre does its handshake with the matrix and Apple TV, the matrix will only pass through 4K HDR, and not DV.

That's why in my case, I have connected a ATV 4k directly to my Theatre, and I do not route it through the matrix, for the above reasons. The only thing I route through the matrix now is my SKY Q set top box for regular broadcast tv, and DV is not a factor there.

The unfortunate thing with the Theatre is that it has no matrix integration like the previous B&O TVs, so while you can receive signals/sources from anything connected to the matrix, you cannot switch between different matrix inputs using the Beoremote / Theatre.

Anyway, thats my strong guess as to what is happening.

again though, you would need to describe the setup a bit more clearly for anyone to help here.

thanks for your reply.

to your first post:

The AppleTV is connected to the LG and no settings have been changed.  Further I have as mentioned above experimented with using HDMI 3, but it still doesn't show DolbyVision.  When a feed comes with HDR the LG automatically selects the right picture mode such as when playing the same video using the built in ATV app in the LG.

to your second:

"Also, commercial HDR or Dolby Vision broadcasts from streaming services are all in 4:2:0 chroma subsampling. 4:4:4 is only from feeds from computers and gaming consoles."

I am not using commercial or dolby vision broadcasts.  As mentioned I am using Avatar the way of the water, purchased using appleTV, and playing it back on A) the LG AppleTV built in app and b) on the Apple TV which supports DolbyVision.

best.

I'm slightly confused, as you say the ATV is connected to the LG, but elsewhere you mention the HDI balun to bring things from the rack to the TV/Theatre.

So does the Apple TV physically sit next to / close to the LG / Theatre?

Forgive me if I am missing something.

Hi Sandy,

sorry if it getting confusing:

I’m slightly confused, as you say the ATV is connected to the LG, but elsewhere you mention the HDI balun to bring things from the rack to the TV/Theatre.

There is an AppleTV is in the rack.  It connected to the LG via the HDI Balun bringing the feed from the rack to HDMI 1 on the LG.  Conclusively, the AppleTV connects to the LG using the HDI Balun, and the former is in a rack which is 10 metres away.

So does the Apple TV physically sit next to / close to the LG / Theatre?

Answered above

Forgive me if I am missing something.

I hope this clarifies.

Your setup then must be as I thought.

The ATV is connected using HDMi to your matrix.  The matrix outputs via network cable (CAT 6 to Cat 7 network cable) across your room (assuming this is hidden) to the LG/Theatre.  At the LG/Theatre end, the network cable goes into the HDMI Balun, and HDMI comes out of the Balun and goes into the LG.

Thats how matrix setups work.

And if you have the Neo Pro 4*4, it is not DV capable.

So that is why you are not getting DV "from your Apple TV'. Its the Neo matrix in the middle that is preventing it.

It sounds like your matrix / rack setup was done a while ago by one installer, and now you are using a different installer?  Not every installer is familiar with the nuances on different matrices.  The Atlona 4*4 in recent years has been DV (i.e full UHD) capable, but the Neo Pro 4*4, whilst almost indentical, does not pass through Dolby Vision.

It's really that simple. And if you want DV from your ATV, then you need to literally directly connect it to either the Theatre or LG (doesn't really matter which).

 

HI Sandy,

The ATV is connected using HDMi to your matrix.  The matrix outputs via network cable (CAT 6 to Cat 7 network cable) across your room (assuming this is hidden) to the LG/Theatre.  At the LG/Theatre end, the network cable goes into the HDMI Balun, and HDMI comes out of the Balun and goes into the LG.

this is correct.

And if you have the Neo Pro 4*4, it is not DV capable.

So that is why you are not getting DV “from your Apple TV’. Its the Neo matrix in the middle that is preventing it.

It sounds like your matrix / rack setup was done a while ago by one installer, and now you are using a different installer?  Not every installer is familiar with the nuances on different matrices.  The Atlona 4*4 in recent years has been DV (i.e full UHD) capable, but the Neo Pro 4*4, whilst almost indentical, does not pass through Dolby Vision.

the two devices are NOT connected in any way.  the 4*4 works with another Apple TV and serves other rooms. (I have mentioned this earlier in the page).

 

er, ok, though I dont understand the paragraph below that you wrote earlier...

"There is an AppleTV is in the rack.  It connected to the LG via the HDI Balun bringing the feed from the rack to HDMI 1 on the LG.  Conclusively, the AppleTV connects to the LG using the HDI Balun, and the former is in a rack which is 10 metres away."

There's not much more I can add really - i.e if the ATV, that is feeding the Theatre/LG setup, is going via the matrix, then as above, you won't get DV. It's as  simple as that.   Otherwise it doesn't make sense - an ATV does not output video via network cable, that can then go into a balun, and then HDMI out to the LG.  The ATV (in question) must be HDMI out into the matrix, and then out via network cable to the Balun.  i.e it must be going via the matrix.