Hi, Debbie Downer here -- The answer is simple: switch back.  Put the Plumes back into their cute hexagonal 6-pack and unearth whatever router and/or wireless access points you were using before. CenturyLink doesn't require you to use their equipment, and the base (Sun!) Plume still uses an Ethernet cable to connect to the perfectly ordinary DSL modem. [Edit: Plume may have pushed OpenSync into the DSL modem nowadays, but that only means you must get help from CenturyLink to bypass or turn it off.]

Maybe the Plume app has gotten better, but it didn't allow configuration of much really,  so prioritizing Airplay is not an option.  The fact that you can't even select 2.4GHz is a warning sign, though there *is* a reason for that, namely they can't frequency-hop and -multiplex to do a high-speed backhaul without the multiple channels available in 5GHz.

If you want to keep trying, then if you haven't installed all 6 pods, do so.  Line of sight thru doorways will help the 5GHz signal that doesn't go through walls well.  Yes, multi-unit hops slow everything down, but down to *tens* of megabits in the worst case, which is plenty for music distribution.  Better to improve coverage at the expense of throughput.

But ultimately Debbie sez "frequency-hopping confuses poorly written networking stacks."  If the Plumes keep forcing the B&O equipment to jump because now they prefer some channel to optimize mesh transmission, you're just asking for trouble.  And Plumes *do* -- that's the point of (so-called) "AI" optimizing.  Worse, you don't know how often they are monitoring the data and saying, "yikes, we must reconfigure for optimal transmission of this new nonstop (audio) stream," i.e. at the worst possible time.  ("Nonstop" depends upon AirPlay(1) vs. Airplay2, but ignore the details.)

Let us hope that someone who is currently using CenturyLink and Plumes jumps in here and saves the day, making Debbie's advice irrelevant!

unfortunately, it’s a new house and I need a mesh system to get through my metal walls to the guest house.  I’m wondering if anyone else on here has a mesh system, and if that is the problem in general

I could try to use a different mesh router system and see if that’s the issue. Specifically with the plume.

Summary: search for "mesh" above, maybe try Ubiquiti equipment?

Details: Based solely on Plume's claimed design, I would expect other mesh systems to hop less frequently.  Yes, search here for "mesh" and you'll see reports of problems, but nothing as frequent as what you were seeing.  Personally I installed a Netgear Orbi kit of 3 without issues, but it was older (RBK43?) so irrelevant vs. modern Orbi firmware.  At least Orbi can select 2.4GHz for your device connections, though the wireless backhaul might be forced into 5 or 6 GHz.  But since it's new construction, hopefully you pulled communication wires with the power lines to the guest house?

The only brand people seem to agree on is that a single Ubiquiti controller&router with multiple Ubiquiti WAPs seems pretty solid.  But it isn't a consumer-trivial configure, nor is it mesh -- and not the same as their Amplifi consumer line.  If you have a lot of $B&O$ equipment, perhaps you might $pay$ your dealer (or, in USA, preferably one of the third-party integrators listed on the B&O website) to configure & install you a network, making it their problem?

hello everybody, I hope you can help me because I tried everywhere to find a way but nobody couldn’t help me. Once I have uploaded my iPhone at the new firmware Ios 17, once I try to use AirPlay to my BEO SHAPE, this message comes up and I don’t know where I can find the AirPlay code!

do you know anything about that? Thanks in advice

 

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Can you airplay to the other devices from that same iphone?
Maybe the LG screen gives you the code, when trying to airplay to it.

Do you use the Home app?
Passcode setting there: on/off?
Do you see something like this there?

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MM

Hello, I’m not using the home app, my girlfriend’s mobile works because she has iOS 16. I tried also to upload the shape to a new firmware but it’s already uploaded. My mobile works with other airplays devices. I have this problem to this shape and to marantz sound sistems. The others work

Did you have a look at the setting in the app on your iPhone/iOS17, that I was pointing to (‘require password on/off’)?

MM