As other members write this is a remote for hotels. There are a number of versions with different rubber mat and software (configuration) and it is an obvious mistake that you have received one of these. As far as I remember all the hotel versions has "volume" written between the vol_up and vol_down buttons as hotel guests often do not know B&O and therefore had problems locating the volume button. Normally (if not always) these remote features a MUTE button for the same reason as the "volume" text.
Br,
Burnix
