I reckon you should move to Denmark and run the company. You appear to know everything Trip.

I live in North America and have always received excellent customer service from B and O. I have also had excellent service from 5 different B and O stores over the years. They all want to make the customer happy and have exhibited great enthusiasm for and knowledge about the products.

Razlaw wrote:

I live in North America and have always received excellent customer service from B and O. For instance, my Avant was repaired in home, at no charge, by a service center three hours away even AFTER the warranty had expired. I have also had excellent service from 5 different B and O stores over the years. They all want to make the customer happy and have exhibited great enthusiasm for and knowledge about the products.

 

There are good dealers and let's hope most are. But there are also dealers who don't give a *** about their costumers and who think all is done after the sale is made and the money is payed. And I think the problem in the USA or Canada it is not so easy to find another dealer nearby. Over here in Holland we complain when we have to drive more than half an hour to get to the nearest dealer...... But I am willing to drive 45 minutes for a better dealer 😁

..........after dealing with the service center now the cost of the repairing is OK.

Have you send them a link to this thread??😁

9 LEE wrote:

11048437 wrote:

....Just realise that the speaker distance was not set and also Beolab 1 was installed as CENTER speaker instead as Left and Right Front!!!!

Quick question..  Did the 7-55 come as just the screen, or with a BeoLab 7.6 (or 7.4) ?

Lee

🙂

Lee, the Television come just as screen. As I said, the speaker distance was not set. Also, TV is connected with a Beosound 9000. 

Hey Mr Trip,

I am definately not new to the brand. I've had B&O in my family since the day I was born. I bought a Century in 1999 and then BV6, DVD1, LC2 after graduating from university. I did get rather bored with the brand a few years ago as I feel id moved on with iPods, iTunes etc and felt that B&O were too old fastioned (BC2/BS3200 etc) this is why im incredibly excited with BS8 and future products (new entry level beautifully designed televisions hopefully).

Also having had the durability, performance and long term reliability from brands such as Panasonic (they seem to last forever with me), I also know the B&O has to be exceptional in EVERY respect to justify their crazy prices!

Hey Lee, please when are you going to post up the report of the interview that you had with the new CEO?

Should be soon - he is working through the transcript. I think you will like a lot of what he had to say.

11048437 wrote:

Lee, the Television come just as screen. As I said, the speaker distance was not set. Also, TV is connected with a Beosound 9000. 

Then taking the BeoLab 1's from the centre channel was the correct thing to do.  The installer would have used a Y-Splitter and set the BeoLab 1's to Left and Right to create a 'phantom' centre channel as you had no centre speaker to do this.

Also, if he had plugged them into the 'Front' speaker sockets they wouldn't have switched on as no centre speaker was attached.

Lee

🙂

Hey Peter you cool dude, I hope you are well!   That sounds very exciting! I was looking at motorbikes the other day and it turns out that my favourite bike the Daytona is made by Triumph  good call!