Thing is that I do know the service system. If you were in Germany or Singapore I'd keep quiet. As it stands, though, I'm in a position to suspect that there are details that are yet to emerge. I have, however, popped some popcorn and am eagerly awaiting further telling of this tale. 

TripEnglish wrote:

Thing is that I do know the service system. If you were in Germany or Singapore I'd keep quiet. As it stands, though, I'm in a position to suspect that there are details that are yet to emerge. I have, however, popped some popcorn and am eagerly awaiting further telling of this tale. 

Ah, yes.  Those merchants who completely abide by that ol' saying are only interested in (future) profits, and not the truth.

If you think my opinion is from Mars or something, then consider what kind of adult you would raise if all you said to a child was:

"Honey, you're always right. Don't worry about any decision or choice you make, because we'll never let you be harmed by it."

Spoiled, I'd say. Like alot of consumers...especially here in the USA.

B

This is why I think it will be brilliant being able to buy certain B&O models from the Apple stores etc. Ive come across a few snooty B&O dealers in the past and it properly explains why their sales are falling. If B&O are wanting to attract a younger customer they should walk into a MINI car showroom and see how inviting and inspiring a visit is there!

Paul, I appreciate that you like Minis and B&O products. I'm happy that you're (from what I understand) new to the brand and eagerly awaiting the cool stuff we have in the pipeline. And I also agree that there are B&O dealers who suffer the same syndrome that many luxury dealers do in dealing with younger or less affluent customers. 

But when a customer takes to the internet with stories that are demonstrably false and rather obviously so, it's entirely appropriate that members of the dealer network pipe up and set the record straight. After all, what if you were to read his post and walk away thinking that B&O dealers made customers drag 200 pounds of gear to a showroom or service center somewhere to get repairs? That would be entirely false, and yet it might stick in the mind of some potential buyer and color their opinions of the brand.

The reality is that bad dealers don't stay around long and the economic downturn flushed most of the thoughtless or careless ones out of the system. Our dealer network, by and large, is very dedicated to giving people customer service that lives up to the expectations that our reputation has earned us. As someone who has a lot to say on the brand, certainly you can appreciate a dealer looking to communicate factual information and call attention to a willful fabrication as a service to other customers, can't you?

TripEnglish wrote:

Our dealer network, by and large, is very dedicated to giving people customer service that lives up to the expectations that our reputation has earned us.

DELETE!

11048437 wrote:

....Just realise that the speaker distance was not set and also Beolab 1 was installed as CENTER speaker instead as Left and Right Front!!!!

Quick question..  Did the 7-55 come as just the screen, or with a BeoLab 7.6 (or 7.4) ?

Lee

🙂

TripEnglish wrote:

 

The reality is that bad dealers don't stay around long and the economic downturn flushed most of the thoughtless or careless ones out of the system. Our dealer network, by and large, is very dedicated to giving people customer service that lives up to the expectations that our reputation has earned us. 

In which world do you live? There are still a lot of bad dealers around who only go for the money and don't care about their costumers or their products after the sale is made. And one way or the other those dealers stay around! There are also a lot of very good dealers, but there are also dealers who give crap service and ask loads of money for that!

😁

I love the attitude! 'He's a B&O owner, so he can't be telling the truth!'

LOL! Good luck B&O - going....going.....

Spot on!