10-46 not seeing tuner module/no option to tune the tv in

19 replies
L(
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Llew_ (archived2)
Bronze
Posted December 28, 2017 at 23:30 GMT
#2099332

Hi all

I'm wondering if you can help me, I have recently moved house and decided to ditch sky tv.... Sadly when I went to tune my bv10-46 in (mk2 with quite late s/w) it seems all options in the menu regarding tuning in the tv have disappeared! :( This leads me to believe the chassis has lost connection with, or is not seeing, the tuner module - Annoying! I checked error codes and there aren't any. All other functions work perfectly.

Is this a known issue? Does anyone know of a fix?

Any help appreciated as always :)

L(
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Llew_ (archived2)
Bronze
Posted January 2, 2018 at 21:29 GMT
#2099333

Can anyone help? I spoke to my local B&O dealer engineer who was all out of ideas. I've tried installing the latest dvb software but because the tv isn't seeing the module I can't carry out the update.

Does anyone have a guide to remove the rear panel etc? I am tempted to try and re-seat the tuner module and possibly check it for dry joints etc.

D(
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Douglas (archived2)
Bronze
Posted January 10, 2018 at 19:14 GMT
#2099334

Hi a friend of mine has a BV10-46 which had exactly the same problem, we swapped out the main board

(eBay) if its on the option menu try switching DVB Tuner on and Off, perhaps a silly question but have you turned the DVB tuner on in the menu?

Yours D.C

Keith Saunders
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Keith Saunders
BronzeFounder
Posted January 10, 2018 at 19:31 GMT
#2099335

Llew_ wrote:
Does anyone have a guide to remove the rear panel etc? I am tempted to try and re-seat the tuner module and possibly check it for dry joints etc

I would be surprised if it is anything to do with the DVB tuner otherwise you would get errors listed in the Service Menu

The first step I would take would be to go into the Service Menu and then select DVB Service. Does it say "DVB Connected Yes"? If it does it means the microprocessor is seeing the the DVB

Location: Hampshire, England

Keith Saunders
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Keith Saunders
BronzeFounder
Posted January 10, 2018 at 19:58 GMT
#2099336

Assuming step 1 is OK, then I would as if when you removed the Sky Box did you deselect the port used by it to None in the connections setting?

Location: Hampshire, England

L(
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Llew_ (archived2)
Bronze
Posted January 10, 2018 at 21:29 GMT
#2099337

Hi Keith, thanks for the reply and advice :)

I can't see a separate DVB menu in the service mode, however when you go into the monitor info part (I can't remember the exact name for it, but it's the bit with the serial numbers etc listed) it says something like:

DVB HD: - (or NA or something)

I can take a photo and upload tomorrow. I've been through all the menus regards connnections etc and there isn't anything I've changed or deactivated. Also there is no option to select tuner type or do anything relating to the tuner or DVB. Does this help? I can take some sequential screen shots of the menus if you'd like?

B(
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berger (archived2)
Bronze
Posted January 11, 2018 at 02:55 GMT
#2099338

the TV definitely has the DVB module? has it worked in the past or purely just used sky?

L(
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Llew_ (archived2)
Bronze
Posted January 11, 2018 at 16:51 GMT
#2099339

Yep, it's definitely installed and was working...

Keith Saunders
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Keith Saunders
BronzeFounder
Posted January 11, 2018 at 17:01 GMT
#2099340

When you removed the Sky Box did you reassign the connection port from DTV?

Location: Hampshire, England

L(
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Llew_ (archived2)
Bronze
Posted January 11, 2018 at 20:50 GMT
#2099341

Possibly!

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